CLEAR - Travel & Experiences

Alclear LLC

About this app

CLEAR is a secure identity company making experiences safer and easier—physically and digitally. Our identity solution confirms that you are you, unlocking better experiences to make your life frictionless.

Think of this app as CLEAR in your pocket: Take control of airport travel and get to your gate perfectly on time—every time—with Home-to-Gate. Easily find CLEAR locations to skip long lines at stadiums and arenas, so you don't miss a second of the action. Upload your passport to be REAL ID ready and keep moving quickly through the airport.

No matter the journey or the destination, CLEAR keeps you moving.

Your Privacy is Our Priority:
Using CLEAR is completely opt-in: we keep your data secure and protect your privacy. Transparency and security are at the center of everything we do—that means keeping you in control of your own personal information. You will always know when CLEAR is asking for your information, what information we’re asking for, and how it will be used.

Have a question or feedback about the CLEAR App? Send us a note at [e-mail].

Follow @CLEAR on Instagram and X for exciting updates, news, and more.

Ratings and reviews

Inconceivably bad app. No amount of taking a selfie will create a CLEAR ID. Select airports, flight date, and then flight number, app records wrong destination and wrong airline. Zero effective customer service (and CLEAR isn't cheap). Adding, not removing, problems to your travel experience. 1 star for both the app and the CLEAR service, itself.

The app prompts me to add my passport to the app, but I'm unable to complete the flow to add my passport. I get past the stage of adding a photo, and then it gets to the next step of scanning the chip in my passport with my phone. Every time no matter what I do, the chip scan errors out with "try again" and tells me not to move my phone or passport during the scan. I'm not moving my phone or passport. I've tried different positions and with my phone case off, and it never works successfully.

Clear has poor or no customer service. Paid for the product, and it worked for a bit. Showed up at the airport one time, and they now required me to get a PIN or something sent to my cell phone, but their SMS never arrived. Their employee shrugged and sent me away. Cancelled the service. I just tried calling to see if it was fixed. Robot told me there was a 1.5 hour wait. Waited on hold for 2.5 hours with no answer

What’s new

User experience and performance improvements.