Gree Service Pro

GREE ELECTRIC APPLIANCES, INC. OF ZHUHAI

About this app

Gree Service Pro is a mobile application developed for GREE's After-Sales technicians in Brazil. Its goal is to facilitate the execution of service requests, allowing professionals to receive service requests, perform services, record information, and complete service calls quickly and efficiently.

The platform increases service agility and improves control and management of the entire After-Sales process.

Main Features:

Receiving Service Requests
Technicians receive service requests for installation and warranty directly in the application, with all the necessary information for service execution.

Service Execution
During the service call, the technician can record important information, such as:

· Service status;

· Customer and location data;

· Photos and evidence;

· Diagnosis performed;

· Solution applied;

Technical observations.

All stages are recorded on the platform, ensuring traceability and a complete service history.

Service Completion
After completing the service, the technician sends all the closing information related to the service through the application, allowing the process to be finalized quickly and securely.

Notifications and Alerts
The application sends real-time notifications about:

· New Service Requests;

· Service Reminders;

· Status Updates;

· Important Announcements from GREE.

The purpose of Gree Service Pro is to provide a practical, efficient, and standardized mobile work tool for GREE's After-Sales technicians in Brazil, boosting the digitized management of service.