Recently went on a trip to Las Vegas. I had ordered a Groupon for Eiffel Tower experience days before we went. Once we got there the line was super long and it just wasn't worth the wait. I contacted Groupon and even though it been past the 3 days they still gave me a complete refund. Customer service goes a long way. Coupons are nice too! Awesome job guys!
I'm out $150 dollars because an ex bought a class on my account and I wanted to just cancel the order. Groupon's Grand customer service reps have been some of the worst I've had to deal with. There was no resolution whatsoever and the few I chatted with either closed out the chat on me or suggested I have a friend or family member use it. Real top notch. You guys suck and I'll have nothing but negative things to relay with never using your services again.
For the most part Groupon will do all they can to help you with any issues you may have however sometimes but not very often you kind of get stuck due to a merchant that works through them not complying I've received in the last 3 years probably 4 defective items that have not been replaced however some tbings in all honesty my be lack of follow through on my end. I have been ordering through Groupon for years and years. All in all I still love Groupon and I'll probably stay and recommend forever. Vicki
The app was great for the longest time! I've ordered so much from there and haven't had any problems until this last one. I ordered well over a month ago, and the tracking hasn't updated since Jan 16. I found another item that was similar and ordered it from somewhere else and have no use for this one. How do I cancel an order? Only writing on here because I can't email you guys from the app.
I haven't used this app much, I've been looking at a certain thing wondering if I should pull the trigger on buying it because it was a larger ticket item. After looking at this one item a while I got an email saying it was now 10% off. I liked that and decided to get the Groupon. I'll update this review of and when it works out.
Installed after not using for a few years. Tried searching for deals and only saw the "Groupon+" trash despite setting the search filter to not show those. Promptly uninstalled as the app reminded me how useless it's become. Last time this was useful (i.e. Actually had deals) was 5 years ago.
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