Halo ITSM, PSA, CRM

Halo Service Solutions Ltd

About this app

Welcome to the Halo Service Solutions app for Android devices, free to download and use with your main version of HaloITSM, HaloPSA, HaloCRM or Halo Service Desk. The Halo app compliments all the fantastic functionality offered in the main application and allows you to stay on track whilst on the go.

Features of the app include:
- Access tickets assigned to you
- Action tickets based on your workflows
- Access your teams
- Access your team's Tickets
- Receive notifications
- List customers
- Searching Halo
- Links to the web application for other features
- And many more to come

Halo Service Solutions offers ITSM, PSA and Service Desk software, which are relied upon in over 50 countries.

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best in service to customers and employees alike. It won’t just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business. With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.

HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling customer enquiries. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication.

Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more.

Ratings and reviews

The Halo team continues to improve an already wonderful product. The integration with our PSA instance is seamless. There are a few things that I would like to see (time tracking during a site visit, possibly based on geo location; integration with the phone's calls to track client communication), but the app is relatively young so these may come in the future. All in all, it's great to have an app and not have to use the mobile site. Looking forward to using it!

Modern app look and feel. It works well for servicing tickets, we could use a lot more in-app features, like project mgmt, viewing invoices, push notification management, etc, but this is a great start for the new app, looking forward to it continuing to expand its capabilities! PS - I would love for the app to take on our global default colors in HaloPSA, we have a custom green color and the red is a bit jarring, if that could match it would look even better for us.

App is okay but it needs work - main problems I have: Half of the functions just link to the main halo website, which doesn't help when I'm trying to find a job/log time on the fly. App also crashes/hangs fairly regularly when I try opening tickets from notifications. Text boxes to log time/email only show 2 lines which makes it difficult to proofread. The app begins to lag the more I write as well.

What's new

Fixed an issue uploading attachments to tickets.