Halo

Halo Service Solutions Ltd

About this app

Welcome to the Halo app for Android devices, free to download and use with your main version of Halo. It brings key functionality from the main application to your pocket, helping you stay on track whilst on the go.

Features of the app include:
- View tickets assigned to you
- Action tickets based on your workflows
- Access your teams
- Access your team's tickets
- Receive notifications
- List customers
- Searching Halo
- Links to the web application for other features
- And many more to come

Halo offers an all-inclusive software solution, relied upon in over 50 countries, designed to transform how organizations manage their operations and deliver service to customers and employees alike.

It transforms your current ways of working into intuitive, up-to-the-minute workflows, giving your teams the ability to deliver the very best in service. It won't just standardize your processes, but it will also deliver valuable analytics, so you can match your service delivery to the true needs of your business, present and future.

With powerful out-of-the-box functionality, Halo gives you the power to manage your entire business from a single cloud platform. Features include time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more - all tailored to your requirements with an intuitive UI.

Ratings and reviews

App is okay but it needs work - main problems I have: Half of the functions just link to the main halo website, which doesn't help when I'm trying to find a job/log time on the fly. App also crashes/hangs fairly regularly when I try opening tickets from notifications. Text boxes to log time/email only show 2 lines which makes it difficult to proofread. The app begins to lag the more I write as well.

Not sure what to describe. My Tickets takes forever to load, Working in progress won't be visible. No matter you play with filters, It doesnt show up. No ticket sorts by decending date. No filters to find closed tickets. Merging of tickets require us to remember the ticket number you are going to merge to. Not even possible to split merged tickets. What a shame. Have you used any of itsm software before developing this app ?

The Halo team continues to improve an already wonderful product. The integration with our PSA instance is seamless. There are a few things that I would like to see (time tracking during a site visit, possibly based on geo location; integration with the phone's calls to track client communication), but the app is relatively young so these may come in the future. All in all, it's great to have an app and not have to use the mobile site. Looking forward to using it!

What’s new

- Intune App Protection is now supported. This requires API version 2.244+ and can be enabled in Advanced Settings.
- Updated the app logo and branding
- Minor bug fixes