Hastings Direct Insurance

Hastings Direct

About this app

Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your insurance. You’ll find your policy details and insurance documents as well as contact numbers and claims tips all stored safely and securely in the app to access whenever and wherever you need them.

So, whether you want to manage your policy, need help if you’ve broken down or have to make a claim you can get the help you need, quickly.

MANAGE YOUR POLICY:

- One-click links to important information for your Hastings Direct, Premier, Essentials and YouDrive polices – quick access to your policy number, what you’re covered for, excesses and renewal date*
- Something changed? Update your car, address or add a new driver in a few easy steps*
- Need more information and hate rummaging through paperwork? Keep all your key documents in one place that’s accessible 24/7*
- View your car, home, van and bike policies all in one place
- Constantly forgetting passwords? Switch to Touch ID / Face ID or a 6-digit pin
- Stay safe - Customise security features and read our privacy policy

BREAKDOWN ASSISTANCE:

- Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider

CLAIMS:
- Need to make a claim? Use the app to register a claim
- Got a query about an existing claim? Our app will help you find the answer
- Get in touch directly - Send important information to us via email

We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app or if you require technical support, please email [e-mail].

Disclaimer
Minimum Hastings Direct app requirements:
- Smartphones with Android 6.0 Marshmallow or newer (no tablets)
- Phone must not previously or currently be rooted**

*Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy

**allowing root access to files which remove all restrictions from the phone

Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).

Ratings and reviews

My policy renewal policy expired one day before I had a chance to renew. when i found time to look, one hour after policy was cancelled, Hastings wouldn't honour the renewal price. It cost me £40 more to renew with Hastings. I would have gone elsewhere, but the new policy was still competitive (hence got 2 stars), but I'm annoyed to be £40 down. Will look elsewhere next year if time permits.

For more than 6 months (more than half my policy period), I could not access my account through this app always having this message "sorry, we're having some technical problems so you won't be able to view your policy details currently ", every time I tried to. I reached out to their IT department but they failed to solve this. I could not make any amendments on my policy and no-one could do it either from their end. Disgusting. if there was any option to give half a star I would.

While I drive safely enough, the policy can be very critical at times. My biggest gripe is despite having the parking brake on, and engine switched off at a stop in a car park for example, I will be marked down for phone use, even when OUT of the car. While my score is already high enough, seeing it drop for using my phone in a perfectly valid situation is disheartening and misleading. The very first day I got this policy/app, I got a score of 15/100 despite the engine being off, which scared me

What’s new

To make your experience even better we've made a number of updates and fixes.