BCBSIL

Blue Cross and Blue Shield of Illinois

About this app

The Blue Cross and Blue Shield of Illinois (BCBSIL) app provides access to the Blue Cross and Blue Shield of Illinois member information and resources. BCBSIL app also provides shopping information such as getting a quote and tracking an application.

Members can:
• Login, register or change password
• Easily access coverage, claims, and ID
• Check deductible and out of pockets amounts
• Find an in network doctor, hospital or facility
• Find a nearby urgent care facility
• Estimate the costs of procedures, tests and treatments
• View patient reviews and average wait time
• Search for doctors that speak Spanish
• View medical benefits and copay levels
• View pharmacy benefits and copay levels
• Send ID to Apple Wallet for offline access
• View their Explanation of Benefits
• Log in via Touch ID
• Share ID Card
• Live Chat with Customer Service
• Members with applicable pharmacy coverage can search for drug information and cost estimates, view and compare nearby pharmacies, and view reminders related to their prescriptions
• Members with applicable coverage can access MDLive for virtual visits with a doctor (MDLive uses allergies and medications from your HealthKit when requesting a virtual visit)

Ratings and reviews

Run a Samsung Android and everytime I open the app, it crashes in 30 seconds or less. I don't even make it past the login. Tried restarting my phone, no change. Tried reinstalling the app, no change. Checked for phone updates, my phone's on the latest version. I don't know what else to try. If I could give 0 stars, I would.

I started having issues with the app and website in November. I called customer service and they ran me through the gamut. Reset my account, cleared every cache on every browser, tried to get in from several different devices (app and website). The initial page would load but the claims area and search for provider area would give a "cannot load, try again later" message. Finally they set me up with a new account and password. It worked for 5 minutes and now same error. It is February.

It's hard to separate the app experience from the service you receive overall. Actually, no it isn't, they are both terrible! You can't access any real information thru the app (you can't see much more from the website) so I usually have to call for every issue anyway. I don't blame the web developers - when your company strategy is to make it as difficult as possible to get any claim covered, not having functional information retrieval systems is pretty good synergy!

What’s new

General improvements and bug fixes.