BCBSIL

Blue Cross and Blue Shield of Illinois

About this app

The Blue Cross and Blue Shield of Illinois (BCBSIL) app provides access to the Blue Cross and Blue Shield of Illinois member information and resources. BCBSIL app also provides shopping information such as getting a quote and tracking an application.

Members can:
• Login, register or change password
• Easily access coverage, claims, and ID
• Check deductible and out of pockets amounts
• Find an in network doctor, hospital or facility
• Find a nearby urgent care facility
• Estimate the costs of procedures, tests and treatments
• View patient reviews and average wait time
• Search for doctors that speak Spanish
• View medical benefits and copay levels
• View pharmacy benefits and copay levels
• Send ID to Apple Wallet for offline access
• View their Explanation of Benefits
• Log in via Touch ID
• Share ID Card
• Live Chat with Customer Service
• Members with applicable pharmacy coverage can search for drug information and cost estimates, view and compare nearby pharmacies, and view reminders related to their prescriptions
• Members with applicable coverage can access MDLive for virtual visits with a doctor (MDLive uses allergies and medications from your HealthKit when requesting a virtual visit)

Ratings and reviews

Can't even get into the app now. I keep getting the prompt to click a link in an email even though I've already used the app. No quality control for updates. When I try to login, it says I don't have an Internet connection or their servers are having issues. If they are having issues for 3 days, they need to make a change.

App won't even load. Constantly get the error message "We can't access the app right now. This can be caused by poor connectivity or an issue with our servers. Please try again later." My connectivity is fine - I'm getting email in my email apps, in browsing the web, I can use WiFi calling. No other apps report connectivity issues. So I tried turning WiFi off & just using the cellular network with this stupid BCBS IL app. Nope - still have the same error and same issue. This app is useless.

I used the chat feature on Galaxy s22 and the "Send a Message" area is buried beneath the android buttons so I had to change my phone settings to Gestures Just to click it. Then when I did, the keyboard covered the text window so I was typing blind. I told the Rep about the issue and that she might want to report it but she said it's an issue on my end and no other customers have an issue. I promise you it's not on my end, I've never had this issue in another app.

What’s new

General updates and bug fixes