Maria Avilez
- Flag inappropriate
- Show review history
BCBSTX App is terrible! I set up Biometrics login, and it gives an error every single time. I have to type in the password instead; so frustrating to have to do that when the app is giving you the biometrics option. Chat in Contact US doesn't work, EVER, and can only be accessed in-app! I always get the error "Something went wrong". I can't access Actual Policy documents in the app. They're not listed anywhere. Who wants to carry a 100+page booklet around? This app is not convenient at all!
42 people found this review helpful
Craig Clarkson
- Flag inappropriate
- Show review history
Provider finder - one of the most likely uses of this app - actually just attempts to launch a browser window to a web page and that generates an error message. All attempts to drill down into spending details just land back at the individual in-network deductible entries, even when the UI explicitly says you're drilling to see out of network spending. Basically, the things I would use this app for are the very things that don't work. Very disappointed.
47 people found this review helpful
Robert Dock
I'm not sure what the issue is, but it appears (like many others that have left reviews) that I am unable to login because of a bug or some sort of old maintenance notification that has not yet been cleared. Specifically, the error I'm receiving is "looks like we've encountered an error. This can be due to poor connectivity or an issue on our servers." For troubleshooting purposes, I'm attempting to utilize both the biometric and password to log in but both circumstances lead to the above error
27 people found this review helpful
Blue Cross and Blue Shield of Texas
December 21, 2021
Hi. I apologize that you are having issues with our app. Would you please email us at appfeedback@bcbstx.com so that we can get some more information for troubleshooting purposes? Thank you for your patience and feedback.