4.4
19.5K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Use the SydneySM Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.

• Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
• Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
• Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
• Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
• View claims – Easily track your claims including the status and your costs.
• Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
• Refill your prescriptions – You can set up automatic refills and reminders for your medications.
Download Sydney Health to your device today.

Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.

Sydney Health options are based on each member’s plan, so some features may not be available to all members.
Updated on
Jan 20, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 5 others
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
Data can’t be deleted
4.4
19.5K reviews
Marcelo Pontes Cabús Masur
December 23, 2022
While I appreciate the intent of the app, texting doctors when the keyboard does not pop-up or crashes every 6 minutes render it useless. The video call worked fine. The check in process indicates that notifications would be send, and despite being allowed they never arrived. Further, the feedback function is with an infinite loop to open; I suppose negative feedback might not be welcome. Finally, the "wait period" ranges from 3minutes to 44 in a matter of seconds - making it rather unreliable.
66 people found this review helpful
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Elevance Health, Inc.
December 27, 2022
Hello Marcelo, thank you for taking the time to share your feedback with us. We're sorry to hear you had an issue with your virtual visit. If you could, please email us at Sydney@anthem.com with your username and a brief description of when your visit should have occurred. We would like to investigate this further! Thank you. ~ Sydney ~
J Beer
January 24, 2023
I paid for a virtual appointment with a doctor and the app kept freezing and kicking me out. I called twice, the first time they said I had to call after the payment posted. After spending an hour of my life on hold, im still waiting. Everyone I spoke with was friendly and helpful. I'm rating the app a 2 because some features work like finding an in network provider, though it's glitchy. Could be because my phone is old.
1 person found this review helpful
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Elevance Health, Inc.
January 25, 2023
Hello, thank you for taking the time to share your feedback with us. We're sorry to hear you had an issue with your virtual visit. If you could, please email us at Sydney@anthem.com with your id# and a brief description of when your visit should have occurred. We also recommend updating to the latest version, 6.3.0. Thank you. ~ Sydney ~
Katelyn Schramke
November 19, 2022
The virtual visit feature leave MUCH to be desired. I have been waiting for over two hours in a virtual waiting room and have been bumped out at least once and had to re-request an appointment. All the while I get texts about my place in the virtual queue that don't correlate to what the app says. I was sent a text saying the provider's assistant was ready and to return to the app only to wait indefinitely still. Need a better description for how this works in the app.
111 people found this review helpful
Did you find this helpful?
Elevance Health, Inc.
November 22, 2022
Hello Katelyn, Thank you for taking the time to share your feedback with us. We're sorry to hear you had an issue with your virtual visit. If you could, please email us at Sydney@anthem.com with your username and a brief description of when your visit should have occurred. We would like to investigate this further. Thank you. ~ Sydney ~

What's new

In this release we have made general bug fixes and improvements to provide you with an improved health care experience.

Don’t forget to rate us! Your feedback helps us make it better.

As always if you have questions about the app, please email Sydney@anthem.com