Sydney Health

Elevance Health, Inc.

About this app

Use the Sydney_SM Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.

• Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
• Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
• Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
• Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
• View claims – Easily track your claims including the status and your costs.
• Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
• Refill your prescriptions – You can set up automatic refills and reminders for your medications.

Download Sydney Health to your device today.

In addition to using a telehealth service, you can receive in-person or virtual care from your own doctor or another healthcare professional in your plan’s network. If you receive care from a doctor or healthcare professional not in your plan’s network, your share of the costs may be higher. You may also receive a bill for any charges not covered by your health plan. Sydney Health is not a medical device and is not intended to diagnose, treat, or cure any medical condition. Sydney Health is Sydney Health is offered through an arrangement with Carelon Digital Platforms, Inc., a separate company offering mobile application services on behalf of your health plan. Other virtual care services are offered through an arrangement with LiveHealth Online. Sydney Health is a service mark of Carelon Digital Platforms, Inc., © 2025. Sydney Health options are based on each member’s plan, so some features may not be available to all members.

Ratings and reviews

The user experience on both the app and the web are clunky... However, the bug I want to review is the integration with Google Fit. I found out recently it hasn't been syncing data, and I can't configure it in the app. It's shown as enabled, I can't toggle it on or off, and clicking doesn't do anything. I can't find any info in the FAQs, and the chat AI has no idea what I'm asking about either.

Terrible. This app sucks. Anytime I try to use it, it takes forever to load basically nothing! It eventually crashes around 7-10 minutes of using it. It also keeps saying I need to pick my plan even though I'm signed in and already did that when I got the app!!! PLEASE fix the app! We're paying too much for the insurance for this app not to work correctly, quickly, and easily!!

The user interface is extremely poor considering how expensive the insurance is. The app lags and the search engine doesn't seem to be working properly. I was trying to find an obgyn, but the list would only show other types of medical professions (even after the filters were cleared and the search was restarted.) There's too much unimportant information on a single screen making the search results difficult to see. Continue to improve the app and design skills.

What’s new

Along with our general bug fixes and improvements, we have updated several features within the application to help with ease of use.

Don’t forget to rate us! Your feedback helps us make it better.

If you have questions about the app, please email [e-mail]