HelloRide

HelloRide

About this app

HelloRide is your ideal choice for a carbon-free journey. You can unlock our bike nearby with only one step by clicking on 'Scan The Ride'. Our service has helped riders in 460 cities worldwide travel 24 billion kilometres. As a leading mobility platform, we are always on the way to providing better service.

Ratings and reviews

Not a good experience being first time customer. DL the app and register, next step scan and ride. Done riding scanned to end ride, then only the prompt icon to register for the different passes appear. since I see the 30days pass was very practical for me then I purchased it. unnecessary cost for a start. The prompt icon should appear when customers are about to register their account. Contacted their WS, only to receive an apology and will feedback the matter to their team for improvement.

The bike rental business is cutthroat. It's SGD$4 for 30 mins. I rode and checked out at 30:03, and I'm charged another SGD$ 4 for three seconds, for a total of SGD$8. Not a pleasant experience. They don't prorate after you exceed the first 30 mins. Not only that, they are not transparent about the "top up" aspect of the app, which is different from renting the bike. Foreign visitors lose the money. This is predatory business model. VISITORS, AVOID THIS APP AND BUSINESS AT ALL COST.

Bicycles are in good condition. If you get to use the app. The app signed me out a few days after I bought the pass. Now I can't sign back in to use the service I paid for. Please fix your app.