HelpDeskID

SRM Systems, LLC

About this app

HelpDeskID keeps your organization's IT support interactions secure by giving you a simple, instant way to verify identity before a technician accesses your account or assists with a support request — and to confirm a technician's identity before you hand over access to anything.

How it works
When your IT help desk initiates a support session, your technician sends you a verification request in real time. You'll see the technician's name and organization before responding. Approve or deny with a single tap — right from your phone. You can also send a request to verify that the person calling you is actually from your IT team, protecting you from impersonation scams.

Why it matters
Social engineering and impersonation attacks often target the help desk — both by tricking technicians into helping the wrong person, and by scammers posing as IT staff to gain access to your device or account. HelpDeskID closes both gaps with real-time, two-way identity verification.

Features
- Instant push notifications when a verification is requested
- See technician details before you approve or deny
- One-tap approve or deny
- View details about the technician and reason for engagement before responding
- Secure login with your company-issued credentials
- Clean, easy-to-use interface that works in light or dark mode

HelpDeskID is provided by your organization's IT team. You'll need your company's server address and login credentials to get started. Contact your IT department if you need help connecting.

What’s new

Minor bug fixes, UI and security improvements.