HelpDuck

CREATIVE DEV COMPANY LIMITED

About this app

HelpDuck: Your Friendly Odoo Helpdesk Companion

Transform the way you handle customer support with HelpDuck, the ultimate extension for your Odoo Helpdesk! Designed to make ticket management as smooth as water off a duck's back, HelpDuck streamlines your workflow, reduces response times, and keeps your customers happy.

Whether you are managing a high volume of daily inquiries or looking to organize your support team's tasks more effectively, HelpDuck integrates seamlessly into your existing Odoo environment to provide a more intuitive and powerful helpdesk experience.

Key Features:

Smart Ticket Routing: Automatically assign incoming tickets to the right agents based on workload, expertise, or custom rules.

Enhanced Automation: Say goodbye to repetitive tasks. Automate canned responses, status updates, and follow-ups.

Intuitive Dashboard: Get a bird’s-eye view of your support operations with a clean, user-friendly interface tailored for quick decision-making.

Advanced Reporting: Track agent performance, measure customer satisfaction (CSAT), and identify bottlenecks with visually rich analytics.

Seamless Odoo Integration: Built natively for Odoo, ensuring flawless synchronization with your Contacts, Sales, and CRM modules.

Why Choose HelpDuck?

Customer support doesn't have to be stressful. HelpDuck brings a friendly, highly efficient approach to resolving issues. By reducing manual data entry and optimizing your team's workflow, your agents can focus on what truly matters: providing exceptional, personalized support to your customers.

Get all your ducks in a rowinstall HelpDuck today and watch your customer satisfaction soar!

What’s new

Fixed workspace setup: a new workspace URL no longer keeps the previous workspace's database. Session restore and database lookup now time out instead of waiting indefinitely.