Camray Schuster
The "reward" they give you is not very much of an incentive at all for how much you have to spend to get it. While I like that you can scan the barcode on the receipt to get the points for it, it often doesn't read it and you have to type in the numbers... would also be better if the app was linked to the trivia game in the lobby like I thought it was rather than needing a whole separate app.
Kelly Westgerdes
The app won't let me redeem my rewards anymore. Just gives me an Oops error. It's been going on for months & is extremely frustrating. The cards were much easier to use. Also, why can't we pick a default store & not have to pick a store each & every time!! Just another frustrating thing about this app!!
3 people found this review helpful
Lexi P
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i love hothead, used to eat there all the time, but the app has been broken for ages with no fix. it is impossible to access your inbox for offers, the offers screen never loads, and you can't even redeem your free birthday reward since the app is so broken and you can't do it in-store. they also changed the reward point values, which sucks but is admittedly more of a corporate problem than an app problem, but really drives home the lack of care about their customer base
3 people found this review helpful