TRICARE East

Humana Government Business

About this app

This newly rebranded app will allow you to view the details of your claims, and referral and authorizations including status, provider information, and associated dates. You can also view, print, share, and email your Explanation of Benefits (EOB), and referral letters. In addition, you can grant access (Release of Information), view your eligibility, Primary Care Manager (PCM) information, cat cap, and deductible (where applicable), make payments, view payment history and find network providers.

Ratings and reviews

Possibly the worst app I've ever used! Requires you to change your password every 60 days, and password requirements are insane. When trying to change your password, the keyboard covers where you are typing so you can't see. After you do manage to login, two factor authorization is required, and of course, the keyboard covers up the space where you type in your code. Then you have to confirm your email and phone number every time. Then and only then can you actually get to the info you want!

The app is so poorly designed. You can not easily log in for one. It won't let you switch from it to the authenticator app without closing. When you reopen it, you have to re log in, which means your code has expired. You also can't easily find information except your name and your doctor's name, along with searching for specialists. Not helpful at all. The website is far easier than this nonsense.

Installed on a Samsung Z Flip. I'm able to log in without issue but other than that, it's a complete waste of time and resources on my phone. The screen looks as though they took a webpage and tried to cram the entire view on a smaller screen. One big help would actually have the ability to send and view messages which is non-existent in my version. Click on Contact Us and get a page with phone numbers and addresses. No way to send a message. Bad thing is I got an email stating I had a new message and had to wait before I got home before I could view it. Click on "Send app feedback" and it wants to open Gmail or Outlook. I use an app for my primary care physician and it allows me to everything as their website. Don't waste your time. Not worth the effort.

What’s new

• A more secure login experience