
Fino Caraco
I have been using this app for several months probably closer to a year now. For the last two days I am unable to access the bill pay portion of the app. It just says we are unable to provide this information please try again later. A call to mitfcu provided no help at all. It was said that bill pay has been removed from the app! Seriously! That is unacceptable. All features that users need should be readily available. I see no update available either.
1 person found this review helpful

Seth
1) It seems if a check has dark ink at the upper corners, the app decides they are damaged and will not let me use the image. 2) Then it gives me the choice of keeping the image or clearing it. Except that choice is a lie to waste users' time, because if you keep the image you can't deposit the check until you get rid of the image. 3) But if you opt to "clear the image" it clears ALL of the images. So if you've already managed to force the app to take a good picture of one side, then it doesn't like the other side, telling it to clear one image deletes BOTH images and wastes EVEN MORE time. So both choices are actually lies. 4) Ironically you have to choose the first time-wasting lie and then manually delete the image to avoid wasting even more time with the second time-wasting lie which deletes both images. 5) If a check has a dark safety pattern on it your app decides the image is "dark" and refuses to let me use it, then gives me the lies listed above. Yes, the image is dark, because the check has a lot of ink on it, and ink is dark. I had to cover the security pattern with a piece of paper to trick the app into thinking there was enough light in my well-lit room. 6) So back to #1 and ink at the upper corners: if I turn the check upside down so the ink is at the bottom corners, the app no longer detects the check as "damaged," then it rotates the check right side up and magically the check is no longer damaged or too dark. I submit this right-side-up image, and the bank rejects it because it's upside down.