
John Smith
The app constantly loses connection to both of my fountains. Sometimes, the name and location settings don't save. Other times, the entire bowl disappears from my list of devices. I've deleted and resinstalled the app 4 times on 2 different phones. There is absolutely zero consistency with this app. The only reason why I went with the Instachew bowls was for notifications and low water alerts... which don't work because the bowls never stay connected.
8 people found this review helpful

Cupid Keys
Its a decent app that does what its supposed to do. the problem is its over zealousness in trying to sell things, especially its cloud storage. If the app were capable of hiding the services or moving it to the bottom to jeep it out the way, or have the buttons stay at the bottom instead of vanishing, it would make maneuvering the app much easier. And just a note, but being able to connect to Google or Amazon would be nice too.
1 person found this review helpful
Thank you for your feedback. We are working on such a feature. You can reduce promotional content by going to Profile > Marketing Preferences and turning it off. If you need any help, please contact us at service@instachew.com.

Miss Informer
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this app is actually the worst. I got the product that the app controls as a gift and I can't even recommend it to anyone else. the app only works with 2.4g, not 5g internet, so good luck when providers stop offering 2.4g or if yours doesn't already. devices are immediately forgotten by the app as soon as they are configured. pushes subscriptions and add ons when basic features with the base free app don't work. dont waste your money. I'd say more if I wasn't capped to 500 characters.
3 people found this review helpful
Instachew
February 25, 2026
We’re sorry to hear about the issue with the app and would like to help get this resolved. Most of our devices are now compatible with both 2.4 GHz & 5GHz. Please reach out to us at service@instachew.com or call 866-922-5554 so we can assist you directly. We’re here to help!