
John Smith
The app constantly loses connection to both of my fountains. Sometimes, the name and location settings don't save. Other times, the entire bowl disappears from my list of devices. I've deleted and resinstalled the app 4 times on 2 different phones. There is absolutely zero consistency with this app. The only reason why I went with the Instachew bowls was for notifications and low water alerts... which don't work because the bowls never stay connected.
8 people found this review helpful

Hoser_Below
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App is mostly an advertisement to try and sell cloud storage. Making it tedious and much less functional then it should be. Home page is 90% dedicated to selling storage while accessing your camera is a super tiny little button. Think you can click the big play button on the camera feed to check in on your animal? Nope, that's a direct link to your storage pricing options. Beyond that the playback is a little confusing and doesn't indicate when each movement event is, and unclear when recording
Instachew
January 20, 2026
Thanks for your feedback! You don’t need a subscription to use your camera, tap the small camera icon for live feed. Cloud storage or an SD card is only needed if you want to play back recordings. We’ll share your feedback with our product team to help make the app more user-friendly.

Miss Informer
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this app is actually the worst. I got the product that the app controls as a gift and I can't even recommend it to anyone else. the app only works with 2.4g, not 5g internet, so good luck when providers stop offering 2.4g or if yours doesn't already. devices are immediately forgotten by the app as soon as they are configured. pushes subscriptions and add ons when basic features with the base free app don't work. dont waste your money. I'd say more if I wasn't capped to 500 characters.
1 person found this review helpful
Instachew
December 11, 2025
Hello. Thank you for your feedback. We’re sorry to hear about the issue with the app and would like to help get this resolved. Please reach out to us at service@instachew.com or call 866-922-5554 so we can assist you directly. We’re here to help!