Podium: AI Lead Gen Management

Podium Corporation, Inc.

About this app

Podium® is a communications and marketing platform that helps small local businesses manage all customer communications in one easy-to-use inbox, from collecting payments to managing your online reputation and reviews.

Podium is changing the way local business gets done everywhere. More than 100,000 businesses rely on Podium to grow and do more as a team.

Key features include:

- Inbox: Bring every customer conversation from every channel into a single, easy-to-use inbox. See and respond to every chat, review, text, social media message, and phone call in a single thread.

- Reviews: Double your monthly review volume in less than 60 days and increase website and foot traffic to your business by sending review invitations via text through Podium.

- Bulk Messaging: With a 98% open rate, Podium’s text marketing software allows you to send tailored messages to your customer base that turn into customer sales in minutes.

- Phones: Don't let missed calls fall through the cracks, with a singular business number for calls and texting you can keep all communications in one place and avoid everyone give out their personal number to customers.

- Payments: Get paid with just a text. Payments through Podium gather more reviews, generate higher quality leads, and centralize your customer data to communicate and market in a more targeted way.

Ratings and reviews

the platform is great and has many great features, but the app needs a lot of help on the development end! My calls are dropped all of the time, I often am barred from texting or calling people in the app, I almost never receive phone calls through app and am just notified I missed a call and receive a voicemail. i would personally not pay the high costs for this platform if I new about these issues ahead of time.

Way too many late notifications. We use this app for a small business and sometimes notifications about missed calls, voicemails, and texts arrive hours after they occur. Permissions for the app are correctly set to allow notification even if the phone is in sleep mode but doesn't happen. This appears to be an ongoing problem with this app for quite some time according to other reviews. This app costs too much for this poor performance.

Worst experience I've ever had. App never worked from the start. Customer support took days - a week at a time to respond sometimes, multiple times I've requested a refund for the services not being provided by the app, and they totally ignore me. It's been 3 months of them saying they are going to fix it, and I'm done waiting and being ignored. I'm canceling our subscription and looking into legal action if they don't issue me a refund. Buyer be warned.

What’s new

Customizable Bottom Navigation - Personalize your app experience with customizable navigation
Mid-Call Phone Switching - Seamlessly switch between app calls and your cellular connection during active calls
Call Queue Enhancements - Added wrap-up timers and improved notifications for better call queue management
Enhanced Phone Onboarding - Improved onboarding experience with PSTN fallback options and additional prompts to help you get connected
as well as Performance improvements and bug fixes