
Victor Sortitio
This app sucks, as stated in previous reviews the visibility you need a magnifying glass to see some of the test, it does not save your previous training as completed. After passing the training portions it still says in progress meaning the skills portion was not completed. Based on the same reviews as stated from 7 months ago I am not wasting my time calling an inefficient "help" number. Also from previous reviews you cannot take some of these training portions on a mobile phone.
25 people found this review helpful
ISN Software Corporation
January 17, 2024
Hi Victor, we're sorry to hear about those issues. The best way to get help is to call (1-800-976-1303) or email us - we have real people available to help during the workweek, and hold times are less than 1 minute on average. We'd love to know more about which training you were having trouble with, so we can fix it.

rocku white
I don't know what to think of ISN, or Empower anymore. I have been been having nothing but problems with them, the browser, the app, all of it. I just keep experiencing bugs. A co worker wrote a review and was told to contact them for assistance. None of it was helpful. They all said the same thing: "Open it up on your chrome browser." "Use a computer." "Update the app." (It was already up to date. I have a test ONE test to complete, its 45mins long and it's due. Dissapointed.
11 people found this review helpful
ISN Software Corporation
June 20, 2024
Hi, thanks for providing feedback. We're always working to fix any problems like these! Thanks for reaching out to Customer Service - this helps us to keep track of which trainings may have errors and need us to take a look.

Gavin Dennis
Everytime I've used this app the courses crash- this wouldn't be an issue if it only happened during the reading parts, but since it's happening during the tests I end up having to use an attempt, or it completely fails me on the course when. this is thoroughly annoying, especially when I sink 30 minutes or more of my time into nothing just because the app kicks me out of the course while I'm taking the test.
2 people found this review helpful
ISN Software Corporation
April 22, 2026
Thank you for sharing this feedback. We understand how disruptive crashes during exams can be, and we’re listening closely as we continue improving the app experience. Please reach out to EmpowerSupport@isn.com or call 1-800-976-1303 if you would like direct assistance.