IVR Solutions Admin

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About this app

IVR Solutions Admin puts your calling setup in your pocket. Check what
happened
on your numbers, fix routing before it costs you a call, and keep your team
and
campaigns up to date without opening a laptop.

WHAT YOU CAN DO

Call reporting
• Incoming, outgoing and dialer call logs, searchable and filterable by date
• Play and download call recordings straight from a log entry
• Call tracker showing repeat callers and whether they were called back
• Analytics for call volume, answer rate and talk time across any date range
• Per-agent performance

Number and routing setup
• See every DID number on your account and how each one is routed
• Route each number separately for working hours, non-working hours, break
hours and holidays
• Warns you when a number has a routing slot with nowhere to send the call
• Buy and rent new numbers

Call flows and prompts
• Create and edit basic and advanced call flows
• Generate voice prompts from text in a choice of languages and voices, or
upload your own audio
• Set working hours, break hours and holidays per flow

Your team
• Add agents with their extension, mobile and permissions
• Group agents into departments with sequential or parallel ringing
• Turn an agent on or off as shifts change

Dialer campaigns
• Auto dialer and text dialer campaigns
• Add numbers to a dialing list, remove one, or clear a list
• Dialer logs with recordings

Billing
• Wallet balance, transaction history and invoices
• Top up by card or record an offline bank or UPI payment

Support
• Raise a ticket, attach screenshots, and follow the replies

WHO IT IS FOR

This app is for existing IVR Solutions customers. You sign in with the account
you already use, and it works alongside the web panel rather than replacing
it.

What’s new

First release of IVR Solutions Admin.

Manage your IVR account from your phone: call logs with recordings, analytics
for volume and answer rate, per-number call routing for working hours, breaks
and holidays, agents and departments, dialer campaigns, and wallet and
billing.