JustAnswer: Ask for help, 24/7

JustAnswer, LLC

About this app

Get an expert answer to every question—right on your phone with the JustAnswer app. Chat with 12,000+ verified Experts on demand, 24/7. Since 2003, we've helped more than 10 million people get instant access to professional help.   

APP FEATURES

- Ask questions in 700+ professional specialties including legal, medical, pet care & more.
- Get 2 free phone calls to Experts a month—a $50+ value!
- Save your favorite Experts so you can ask questions again and again.
- Get notified the instant an Expert replies to your question.

Rated 4.1/5 by customers on TrustPilot: https://www.trustpilot.com/review/www.justanswer.com 

HOW IT WORKS

Ask as many questions as you want with a monthly membership:

Step 1—Tell us your situation. Ask any question, 24/7. Chat with Experts like lawyers, doctors, veterinarians, mechanics, computer techs, electricians, plumbers, tax accountants, and more.

Step 2—We’ll connect you in minutes with the best Expert for your question.

Step 3—Talk, text, or chat till you have your answer. Members get unlimited conversations, 24/7, so you’ll always have an Expert ready to help.

ASK TRUSTED PROFESSIONALS

JustAnswer connects you with real Experts, so you can feel confident in the answers you get. Every Expert on JustAnswer is vetted through a Multi-Step Expert Quality Process, including license verification and peer reviews.

Experts join JustAnswer from some of the world’s most trusted institutions, including Harvard lawyers, UCLA doctors, Microsoft-certified computer techs, Christie’s appraisers, UC Davis vets.

CONVENIENT ONLINE HELP

Discuss your individual situation with an Expert who specializes in your topic, 24/7.

LAW: Lawyers specializing in immigration law, family law, employment law, real estate law, criminal law, landlord-tenant law, education law, IP law, estate law, personal injury law, traffic law, and more.

HEALTH: Doctors and specialists for OB-GYN, dermatology, neurology, urology, pediatrics, dental health, eye health, cardiology, oncology, mental health counseling, and general wellness.

PETS: Vet care for all pets, big or small, including dogs, cats, birds, reptiles, horses, rabbits, fish, rodents, exotic pets, and farm animals.

TECH: Support for computers, laptops, mobile phones, email, Microsoft Office, printers, WiFi networking, TVs, and consumer electronics.

CARS: Most domestic and foreign car brands, motorcycles, trucks, RVs, heavy equipment, and even boats.

HOME IMPROVEMENT: Appliance, heating, ventilation, air conditioning, plumbing, electrical, pool and spa, landscaping, home renovation, and general maintenance.

AND MORE: Appraisals, small business help, tax advisory, relationship counseling, job counseling, firearms, and dream interpretation.

CONTACT US 

If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [e-mail] or call 800-941-1229 so we can help resolve your concerns.

Use our live chat for an instant response:
https://www.justanswer.com/help/contact-us

Ratings and reviews

the fees are super deceptive. I was told I was paying 5 dollars for the use of the service with absolutely no mention of an additional fee, let alone a recurring one. Then I check my account and I was charged over 50 dollars. I went ahead and reached out to customer service to see if they could help me out and they basically just told me it was too bad. Taking advantage of people looking for help is the worst buisness practice I've ever heard of and you should feel ashamed of yourself.

Do NOT give them your credit card! I too felt the upfront fee was deceptive, but I dealt with it. I tried to use the service as much as I could to get my monies worth, but after a few days I canceled. if the story ended there this might be a 3 star review. I canceled May 20 and got a text and emailing confirming. ao imagine my surprise when my card was charged again on June 17th! An hour later and they still refused to refund me and I had to call and cancel my card.

Should have read more reviews. My fault for that. But the shady marketing is on them. I joined with the $5 join fee and understood there was a monthly charge after the trial. They charged the $5 join fee and $46 membership fee within an hour of each other. When I reached out to rectify this, I was sent a link to the checkout page that shows the fine print at the bottom that says it will be charged at the same time. Even the wording of that is misleading though. Anyway, steer clear.

What’s new

Bug fix & minor improvements.