Leslie Schnell
The literal worst. I installed the app and entered my phone number as directed. Then I entered the pin that was texted to me. From there you get a screen stating thag app has been updated with a button the click to get the latest version. It takes you to the app store to download, and then this cycle starts over and over. There are no other options for getting my results. Unbelievable. So now I have no idea the test results which could result in further infections.
598 people found this review helpful
Twenty Inc.
August 21, 2021
Hello, thank you for reaching out. We have heard reports that some users are experiencing performance issues. A new version has been released that has resolved these issues and should have fixed what you were experiencing. If you are still having trouble or have any questions, please email us at support@healthytogether.zendesk.com - Thank you!
Norman Wright
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App keeps saying there is an update, while signed in, even after: clearing app storage and cache, re-installing the app, restarting the phone and installing app on a second device. I have 2 test results to review in the app and CANNOT GET TO THEM! I needed them for a flight and I cannot get anyone from tech support for help. The Florida Department of Health messed up using this app!!!
46 people found this review helpful
Twenty Inc.
August 21, 2021
Hello, thank you for reaching out. We have heard reports that some users are experiencing performance issues. A new version has been released that has resolved these issues and should have fixed what you were experiencing. If you are still having trouble or have any questions, please email us at support@healthytogether.zendesk.com - Thank you!
Michael Harrison
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Installed several times. No result. Asked for assistance. No response. I received a response. This was also no help whatsoever. Why would anyone design, much less use like the state of Florida does, an app that is this difficult for many people to understand. It could and should be much easier to obtain your results. A simple phone call would have been much easier and much better. Florida should get rid of this ridiculously hard to use app.
2 people found this review helpful
Twenty Inc.
November 30, 2020
Hello Jeannette! I personally reached out to you via email to discuss further. When your results are ready, you will receive a notification from the Healthy Together app. From here, you will need to unlock them with your name and date of birth. You and Mike may have to login seperately based on what number is associated with each result. Thank you!