
Paul Sangolo
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The new updated app is completely a nuisance,scam and very annoying. Since I updated has not been able to send money anywhere including on my own Mpesa number. The OTP is send but the keying in space doesn't respond, it's inactive even tapping can't respond yet the OTP doesn't auto fill. It expires yet transaction not complete. it's just disgusting.
8 people found this review helpful

Francis Karera
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Terrible app that gets worse with each update. After the last update each time I open it, it goes to the get started page like I'm a new user. It requires Otp for each & every transaction, has the occasional app stopped working error. Not sure how KCB is paying money for this.
2 people found this review helpful

A Google user
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Very convenient and cheap for accessing your account. Its definitely a plus for KCB users. However, sometimes it glitches when keying in the pin number, then it proceeds to lock you out of your account, then you have to go through a long tedious process of reseting the pin. This has happened to me around 4 times😅 Good app but can be improved.
134 people found this review helpful
KCB BANK GROUP
August 29, 2019
Hi, thanks for using the app. We'd really appreciate if you could rate us 5 stars here on Google Play. If you have any concerns or suggestions, please do not hesitate to contact us at +254711087000/0732 187000, Email: contactcentre@kcbgroup.com, WhatsApp: 0711087087, Facebook: KCBGroup or via Twitter: @KCBCare or @KCBGroup. ^RO