Access Corrections

Keefe Group LLC

About this app

All the features of AccessCorrections.com are now available in a user-friendly app that goes anywhere you do. Use it to set up an account, manage and review your information, make deposits and payments, and more.
Features:
-Create and manage an Access Corrections account
-Search for an agency and inmate
-Send money using your Visa or MasterCard
-View your transaction history
-Live chat with a customer service representative
-View the app in English, Spanish and Vietnamese

Ratings and reviews

You try to use charge card "on-line" or through the "app" only to get "There has been an error processing your credit card" or "Error The system is currently unavailable" so you have to call them. To deposit funds to an account, on-line it's $7.95 process fee but it is $9.95 if you talk to someone. They say they can't credit or lower the process fee. Why should I have to pay more when the error is Access Corrections, not I. Be warned if anyone plans to send a person locked up.

It would be great to see a list of th products avail. at a facility in the early stages of searching the facility, as it is now the only real way to be sure a certain product is available is by going to the item & reaching the point where it doesnt work for you. It really wastes time & its misleading. (Products = emessaging, video visits..etc etc..) Otherwise this app is very, very good! No pblms except for video visit quality was poor in 1/~40 visits. Not too bad, i think!

I have been trying to load funds for the last 3 hours. And it has been something with the OnLive system. It is forever logging in, and then I click on the send money it just sits there like I never clicked on it. If you wait long enough, it says error with system.If you don't have the funds on there by a certain time,your loved one has to wait a whole other week. I it's not their loved ones,so they don't give a ..... I guess they want more money.So they'd rather have $9+ instead of the 7+online