A Google user
DO NOT DOWNLOAD! Worthless, junk app, PLEASE READ before entering your personal info!! You enter all your personal information, finally get to the agree screen and like everyone else says there's an error. It seems like a scam. That's why the ratings are so low. Don't believe them when they say it's fixed, it's NOT. Thought my luck would be better than the other victims, but no.
9 people found this review helpful
Key Benefit Administrators
17 February 2020
This is a legitimate app used by thousands of members with many features that are helpful to manage your health insurance. We are sorry that you are having difficulties with the app. Please email mobilesupport@keybenefit.com and our team will be happy to help resolve the issue.
Brittany Smithey
I downloaded the app and registered back in January when I received all my info in the mail, as the mailed information suggested. I had to do a factory reset on my phone and redownload the app recently. I've constantly tried to re-register because it said my email was invalid whenever I clicked forgot username. Now it just tells me invalid every time I try to finish re-registering. Idk what else to do and I'm extremely frustrated with this app when its SUPPOSED to make my insurance/life easier.
4 people found this review helpful
Stephanie Weis
Prompt on phone says to download the appt to see all of your claims and benefits. But when you use the app, nothing happens. No claims are viewable. Unable to use filters, app just doesn't allow you to click on anything. Super disappointed considering this company has no weekend customer service.
1 person found this review helpful