Too expensive. $65 a cut are you kidding.
None responsive customer service. They do not communicate with there crews which makes it hard to negotiate prices. Crew changed 3 times and each time they were surprised about how much land needed cutting. They took my money even though the service was not completed and I contacted them at least three times advising this and have heard nothing. Cancelled service due to all of the above.
they called me to tell me the prices and explain the diff between then all and all of a sudden at the last second after talking for 10 minutes told me they don't have enough crews for my area...weird conversation. i was like "thanks for the call??".
Service providers constantly cancel and reschedule. One provider stated they mowed when they did not. Customer service is slow and difficult to reach.
The app works really well, but my experience with LawnStarter was pretty bad. I was initially excited about their business model and the convenience of using an app to order lawn service. So, I created an account and scheduled my first service for a Monday/Tuesday (the two-day service window). The team did not show up on Monday. Then, on Tuesday it rained. LawnStarter has a policy of letting you know if they cannot make it due to rain and reschedule your service. However, the team was very unprofessional and did not let me know this. I called into the help line for LawnStarter and the agent was extremely friendly and told me I could have the service done that Friday. When I was assigned a new crew two hours later, then the app indicated that my service was scheduled for the following week. I contacted the crew and asked them if Friday was possible, as the agent had told me, but they said no. I think it is pretty ridiculous to have your help line say one thing and your service providers say something completely different. This ended up being a colossal waste of my time and I would not recommend it to anyone. It is a good idea, but the implementation is lacking.
Always late, never come on the scheduled days, customer service never knows what's going on and makes empty promises.
* Updates to Free Services screen
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