Lenovo

Contains ads
4.3
56.2K reviews
50M+
Downloads
Content rating
Everyone
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About this app

For Android 5.0 and above.

Find support for your Lenovo PC, tablet, smartphone, data center, and other Lenovo and Motorola devices. Quickly find solutions, view your warranty status and device information, optimize your phone, find your nearest service provider, check your repair status, and more.


Your ‘One-Stop’ Lenovo app

Lenovo Help can be installed on any Android-based device. You can even use our diagnostics and optimized features to troubleshoot issues with most of your Android devices, regardless of brand.


What’s New
• Have access to Lenovo product shop and services, all in one place
• Reorganize original Lenovo Support features
• Add a new 'Shop' section allowing users to explore, search, and purchase Lenovo products
• Integrate a unified Lenovo account in the new 'Me' section
• Update new UI


Service
• Need repair? Use our Service Provider Lookup feature to find your nearest service provider’s contact information, as well as location information via Google Maps. Then use the app to open a service ticket (select countries and products).
• Check the status of your repair (select countries, PC products only).
• Check your device’s warranty status and update your warranty end date by scanning proof of purchase documentation and submitting to our agents (select countries and products).
• Chat with one of our knowledgeable agents from within the app (Lenovo smartphones in India only).

• Find solution articles and videos to help you use your device more effectively and troubleshoot problems. Provide feedback directly to Lenovo about the article’s effectiveness.
• Having an issue with your Android smartphone or tablet? Run simple or game self-diagnostics on each component to help you identify the problem. Test your display, battery health and temperature, touch screen, sound, cameras, Wi-Fi, GPS, Bluetooth, and more. Works on any Android device! Game tests are available on speaker and microphone tests only
• View important information about your Android smartphone or tablet, such as CPU, RAM, and storage usage, model and IMEI information, and software statistics.
• Access Lenovo’s Support website and Community Forums within the app.


Shop
• Now you can explore, search, and purchase Lenovo products in your app!
• Check our picks of Lenovo products and special campaigns
• Explore all Lenovo products by categories, brands and series
• Filter and sort by product specs to easily find exactly the product you need
• Browse a list of bestsellers and sales
• The shopping feature is only available in limited countries and regions. We're now working hard to expand it to more regions


My Account
• Log in with Lenovo ID to access your unified Lenovo account
• Your history orders and shopping cart
• Your saved products from Lenovo’s Support website.
• Manage your Lenovo profile, wallet, and address book


We welcome your feedback about our app!

Please use the "About" option in the main menu of the app or leave us a comment here to let us know what you think.

NOTE: We cannot respond to product support requests or product complaints through Google Play comments or our in-app surveys.


Permissions requested by Lenovo Help
• Phone: Identify your Lenovo device’s Serial Number and IMEI. The app will never make phone calls.
• Your location: Set your location to get relevant service options, run diagnostics on your GPS sensor, and find your nearest service provider.
• Camera: Run diagnostics on your camera(s).
• Microphone: Run diagnostics on your microphone.
• Storage: Cache solution article images locally on your device for faster retrieval.
Updated on
Nov 6, 2023

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available

Ratings and reviews

4.0
53.4K reviews
Syed Mubashir
February 5, 2024
Buggiest app I have ever seen. Nothing works. If you click on Forum then the app gets stuck in loading animation. Moreover my profile picture has never changed from my previous one even when it shows correctly in my profile. Same goes for the website. Very bad experience.
32 people found this review helpful
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N
March 28, 2024
I agree with other reviews. Do not order from Lenovo. After you've paid you're at the mercy of Lenovo because if the item is faulty or doesn't arrive, you'll be stuck talking to chat bots and sending emails to support. There is no tracking system or receipts. They completely ignore you and there is nothing you can do it about it. I don't understand how this is legal.
7 people found this review helpful
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Mohammad Mesum Hussain
November 8, 2023
Plz don't order products from the Lenovo website or app. They don't have a proper order tracking system in the app, they don't properly respond on the customer service helpline. Everything is done on Emails and phone calls and almost nothing is mentioned on official portals like website and app..... Can't even trust if it's from Lenovo or a scam email or call. After paying the entire cost of the product, they're failing to give me an assured timeline for product delivery, everything tentative!
94 people found this review helpful
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What's new

Bug fixes and user experience improvement.