LG ThinQ

LG Electronics, Inc.

About this app

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The LG ThinQ app supports Android OS 7.0 and higher versions.
If you are using an Android OS version older than 7.0, we recommend that you contact the smartphone manufacturer to upgrade the OS.

The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.
We do not collect or use your information except for the minimum information necessary to operate your smartphone.

* Access Permissions

To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.

[Optional Access Permissions]
• Calls
- To contact the LG Service Center

• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Nearby devices
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To add products recognized by QR codes.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Files and media
- To attach and set my profile picture in Photos.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Microphone
- To check product status via Smart Diagnosis

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.

Ratings and reviews

Off to a bad start when registration system emailed me to complete my account setup, and the "verify email" link in the message was a link to a random product, not to complete registration. Had to repeat registration process. Otherwise not bad, but missing a simple and important feature: if the oven shuts itself off after a time limit, it plays a series of tones every few minutes until you physically turn the oven control knob off. I wish the app let me stop that alert.

Lags like crazy, requires location, Bluetooth, and wifi all to be connected, and is just downright an ugly app. Its a shame LG has become what it is. The Bluetooth doesn't even pair so it needing to be on is just suspicious, the location is not needed from a simple functionality standpoint if the device is on the same WiFi network, and the laggy response is just sad. It shouldn't take a full minute to use this "remote control" to pause a tv show. Cannot recommend at all.

(Update: support cannot be found. Just a trash chat bot.) Absolute trash. Slow to open. Slow to respond. Requires LG account which is stupid. Adding TV keeps resulting in errors. Tapping "retry" just darkens the screen for a split second and instantly fails. Even if you do get it to work, takes FOREVER for devices to respond. Can never get it to turn a TV on. Gotta turn the TV on by hand then use the app.

What's new

• From the product registration page, you can see and register LG appliances, as well as other company appliances all at once.