Paychex Benefit Account

Paychex, Inc

About this app

The PBA Mobile App is available for all Paychex Benefit Account subscribers.

Available features will vary and are dependent upon your employer’s plan options.

Save time and hassles while making the most of your HSA, HRA, and FSA health benefit accounts by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! Powerful features of the app include:

Easy, Convenient & Secure
• Simply login to the intuitive app using your same Paychex login you use to view payroll information to now manage your Paychex Benefit Account
• No sensitive account information is ever stored on your mobile device

Connects You with the Details
• Quickly check available balances 24/7
• View charts summarizing account(s)
• View claims requiring receipts
• Click to call or email Customer Service

Provides Additional Time-Saving Options (if supported or applicable to your account(s))
• File a claim towards your medical FSA and HRA
• Use your camera or Cloud Storage options to upload receipts to submit for a new or existing claim
• View, contribute and distribute HSA transactions
• Pay bills from any account and add a payee
• Using the Dashboard, enter medical expense information and supporting documentation
• Retrieve your forgot username/password
• Report a debit card as lost or stolen

Ratings and reviews

This has got to be the absolute WORST login experience ever. Completely incompatable with LastPass. Unable to use anything resembling a secure password that LastPass would generate. You have to HUNT to find what your username is (as it's not the same as anything else that you use.. nor is it easy to find. THEN once you change your password you get to do it all over again to log back in. I have no idea how good the App actually is at it's taken me 30 minutes just to get logged in.

This app makes it SO EASY to file a claim. While I normally would use my FSA card, I don't mind the times when I can't or don't, because of how quick and easy it is to submit a claim. The only thing I would change, is where the phrase "reimburse me" is the terminology used instead of using the word Claim, and it took me a few times to catch on to the app using different terminology than the website; wish it was less confusing in that way. Still, Great app! So glad to have it!

Can't even log in, the app crashes every time (Android). On the main Paychex app, the claims link on the Flexible Spending Accounts page redirects to itself. A question submitted online regarding claims submission has not been answered for a week. Have not been able to get through on the toll free number during normal business hours in 3 attempts. PLEASE just provide an email or web address and basic instructions for submitting claims.

What's new

Version 18.0 provides you with:

Enhanced security updates
Bug fixes