LITS Field Service Technician

LITS Services

About this app

Run your day-to-day field operations with LITS Field Service Technician App, a mobile application built for technicians and facility management teams.
The app integrates with Microsoft Dynamics 365 and is built on a scalable architecture that can connect with other ERP and CRM systems when required. It allows teams to manage work orders, perform site tasks, record expenses, and collect customer acknowledgement through e-signature both online and offline.

Key Features

Secure Login & Dashboard
• Secure login using credentials or OTP.
• Personal dashboard with job summaries, performance charts, and quick-access modules.

Smart Work Order Management
• View daily, weekly, and monthly schedules with color-coded work orders.
• Open detailed job information including customer details, location, service type, and booking time.

Live Navigation & Maps
• Built-in Google Maps navigation to job locations.
• View routes and job markers directly inside the application.

Task Execution & Timer
• Start work with an automatic timer.
• Update job status (In Progress, On Hold, Break, Completed).
• Track total job time for accurate reporting.

Dynamic Checklists & Forms
• Complete digital checklists and service forms with dropdowns, text fields, checkboxes, and switches.
• Forms are configured and delivered directly from the backend.
Product & Inventory Management
• Search and record products used in jobs.
• Live inventory sync with Microsoft Dynamics 365 and other ERP/CRM systems.
• Offline support for local inventory usage and tracking.

Expense Tracking & Receipt Upload
• Record travel, material, and other expenses under predefined expense categories.
• Attach receipts, photos, or notes for review and approval.

Digital Proof & Signatures
• Capture photos, videos, audio, and documents as job evidence.
• Collect customer e-signatures to confirm job completion.

Offline Mode Support
• Update checklists.
• Record expenses.
• Capture customer e-signatures.
• All data is automatically synced when the device reconnects.

CRM & ERP Integration
• Live synchronization of work orders, task updates, media, signatures, and inventory.
• Automatic notifications to users, tenants, and facility management teams when jobs are completed.

Ideal For
• Field Technicians
• Maintenance Teams
• Facility Managers
• Service Coordinators

Business Benefits / Outcomes
• Faster job completion and accurate on-site reporting
• Better visibility of technician activities and job status
• Reduced paperwork through digital forms and signatures
• Clear tracking of materials, expenses, and time spent
• Improved coordination between field teams and office staff

Security / Compliance Details
• Single sign on capability with Microsoft 365
• Enforced role-based access
• Secure data transmission between mobile app and backend systems
• Media, signatures, and job records stored according to enterprise data policies

Licensing
• Licensing is solution-based, not user-based.
• Available as:
o One-Time (Perpetual)
o Subscription

Country / Region Supported
Configurable for global deployments, subject to backend and customer environment availability.

Languages Supported
Multi-language support based on customer configuration.

Conclusion
LITS Field Service Technician provides reliable mobile experience for managing field activities, service jobs, and customer approvals from a single application. With strong integration to Microsoft Dynamics 365 and other ERP/CRM systems, offline support for on-site work, and built-in tools for tasks, inventory, expenses, and signatures, it is a practical solution for organizations that depend on accurate, real-time field operations.

What’s new

• Initial release of the Field Service app.
• Real-time task tracking and management.
• Seamless integration with Google Maps for location tracking.
• Performance improvements and bug fixes for a smoother experience