LOOP - Discover, Pay, Grow

3.1
5.58K reviews
1M+
Downloads
Content rating
Everyone
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About this app

LOOP: Your Money, Your Control. Banking Tailored to You.✨

Take charge of your financial journey with LOOP – the ultimate digital wallet that puts empowerment at your fingertips. LOOP adapts to your unique financial needs, offering a personalised banking experience that truly revolves around you, anytime, anywhere. This is your definitive lifestyle banking, perfected by LOOP, giving you unprecedented control over your money.

Experience Unparalleled Financial Flexibility with LOOP:
● Open Your Way, Manage Seamlessly with LOOP: 📱Getting started with LOOP is incredibly simple and swift. Open your account instantly and begin managing your money with absolute ease, giving you complete control from day one with simple, straightforward banking processes.

● Effortless Payments & Seamless Transfers via LOOP: 💸Say goodbye to payment headaches. Pay bills with remarkable ease using LOOP's intuitive financial services. Send money to friends, family, or Mpesa users – every financial interaction is smooth, instant, and stress-free with LOOP.

● Customisable Savings Goals with LOOP: 🎯Your aspirations are unique, and LOOP helps you achieve them. Whether it's a short-term goal or a long-term dream, LOOP lets you set and achieve savings targets at your own pace. Grow your money efficiently with LOOP's smart banking features.

● Flexible Loan Access from LOOP: 🤝Life is unpredictable, and financial needs can arise unexpectedly. When you require extra financial support, LOOP offers convenient and flexible loan solutions directly through the LOOP app. Trust LOOP for your crucial financial needs and maintain your desired lifestyle.

● Personalised Financial Insights by LOOP: 📊Gain clarity into your spending. LOOP provides clear, actionable insights into your habits, helping you truly understand where your money goes. This empowers you to budget effectively, manage your money smarter, and make informed financial decisions that positively impact your lifestyle. It's intelligent banking that puts you first.

● Secure Virtual Cards for Online Safety with LOOP:🔐Shop online with absolute peace of mind. LOOP's virtual cards add a robust layer of security, protecting your financial information and ensuring privacy every time you make a purchase. Your money is safe and sound with LOOP.

● Exclusive Partner Deals with LOOP:🎉Your lifestyle deserves to be enhanced. Unlock a world of exclusive discounts and offers through LOOP's extensive partnerships. Enjoy more for less, adding significant value and excitement to your everyday spending.

● LOOP FLEX: Flexible Payment Plans from LOOP:️ Take control of your purchases with "Shop Now, Pay Later" options. Manage your spending on your terms, with payment plans that comfortably fit your budget and lifestyle.

● Your Debit Card for Everyday Use with LOOP: 💳Request your LOOP physical debit card for easy access to your funds and seamless transactions wherever you go, online or at POS terminals, supporting your dynamic lifestyle with LOOP banking. It's the perfect companion for your money.

Ready for a banking experience that truly works for you? Download LOOP today and start empowering your money, your way. Simplify your finances, achieve your goals, and live life on your terms with LOOP.
WHY WAIT? LOOP IT!
Updated on
Feb 23, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.2
5.54K reviews
Jimmy karago
February 9, 2026
I like the app and do most of my transactions through the app. its really innovative. pro: you can do all transactions in kenya through the app whether its sending money to anyone or using a paybill or till it is really good. con Sending money fron loop to loop can be tedious because of muscle memory. I always send money from loop to mpesa. So the one time I need to send money to a loop account just out of habit I send to mpesa. loop to loop button should be super imposed on the app.
Did you find this helpful?
NCBA Bank Kenya PLC
February 10, 2026
Hello Jimmy, thank you for the detailed feedback. We truly appreciate you pointing out the Loop-to-Loop experience. To gain a clearer understanding of your feedback, we’d appreciate it if you could contact us directly on Facebook (LOOP Kenya) or X (@LOOP_KE). We value your input and are committed to providing the support you need. ^DJ
Herman M.O
January 27, 2026
This app never works when I want to use it. For almost half a year, I have to delete and reinstall the app just to log in. Now, for the last week or so, it isn't even logging in. The error message in both cases is "We are unable to complete this transaction at the moment please try again later". Looks like its time to go back to Equity
8 people found this review helpful
Did you find this helpful?
NCBA Bank Kenya PLC
January 27, 2026
Hi Herman, this is not a reflection of the service we strive to provide. Kindly reach out to us via Facebook (LOOP Kenya), X (@LOOP_KE), or call 0709 714 444 / 0730 714 444 for a prompt follow-up. Your feedback is important and we are committed to earning your trust back. ^DJ
Okeyo Kefentse
January 14, 2026
This app is great in features. My only problem is the speed. It is too slow and unreliable most of the time. Of all the other mobile money apps I have used, this is the slowest. Every update makes it even slower. You keep adding more features but neglect the speed. If you need to pay for something in a hurry, say on a supermarket queue or boda boda fare it will disappoint. Logging in the app: 2/10. Transacting: 4/10. Features: 10/10. It is an all in one app at the cost of speed & it is buggy.
1 person found this review helpful
Did you find this helpful?
NCBA Bank Kenya PLC
January 15, 2026
Thank you for your feedback! We are glad you enjoy the app’s features and sorry about the speed issues. This isn’t the usual experience, so please try clearing your app cache and using a stable network. If it persists, reach out to us on our official platforms so we can help. We are committed to making your experience better. ^DJ

What’s new

App enhancements and performance improvements

App support

Phone number
+254709714444
About the developer
COMMERCIAL BANK OF AFRICA LTD
simon.muiruri@ncbagroup.com
CBA Building Mara and Ragati Road Junction Upper Hill, P.O Box 44599 00100 Nairobi Kenya
+254 798 758128

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