Olelo Captioned Calls

4.4
648 reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image

About this app

"*** As an FCC-certified captioned calling cell phone app, Olelo is for deaf and hard-of-hearing users that need captions to use the phone effectively! Your registration information is used only for purposes of preventing fraudulent use of Olelo ***

CALL WITH CONFIDENCE

Olelo empowers deaf and hard-of-hearing individuals to make and receive phone calls with instant live captions. Olelo offers captioned phone calls in real time at no cost to qualified deaf and hard-of-hearing users in an easy-to-use mobile app that integrates seamlessly into daily life and work.

WHY OLELO?

No More Landlines
Olelo goes where you go, allowing you to make and receive captioned calls from your mobile device anywhere with WiFi or mobile data service.

Fast, Accurate, and Easy
Olelo automatically transcribes both sides of your conversation in a customizable easy-to-read format, using advanced voice to text for deaf and hard-of-hearing that is 100% private and secure. Accurate call captions appear in real-time for free-flowing, natural conversation.

No Cost, Ever
As an FCC-approved captioned telephone service, Olelo provides 100% no-cost call captioning to those with qualified hearing loss, thanks to a federally-administered fund.

GETTING STARTED WITH OLELO IS EASY:

1. After you install the Olelo Captioned Calls app, go through the simple signup form to create an account. Provide accurate signup information to enable your service.
2. You'll receive a new Olelo phone number for making and receiving captioned calls, or you can keep using your usual mobile phone number and automatically forward them to Olelo for captioning. You'll also have quick access to your saved contacts, captioned voicemail and voicemail alerts, and can dial and receive calls from any phone number, just like your regular phone.
3. After signup, click "Allow" when asked to grant permissions to the Olelo app.
4. Use Olelo instead of your regular phone dialer, and start making calls with instant live captions!

Olelo Captioned Calls is exclusively for deaf and hard-of-hearing people in the United States only.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. There is a cost for each minute of captions generated, paid from a federally administered fund.

Please report any bugs and feedback to oleloteam@machinegenius.com

Happy calling!

Thanks,
The Olelo Team
Updated on
Aug 5, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and Personal info
This app may collect these data types
Location, Personal info and 2 others
Data is encrypted in transit
You can request that data be deleted
4.4
648 reviews
Todd Morrison
August 7, 2022
The accuracy of the captioning AI for this app is amazingly accurate most of the time. It's been nearly 30 years since I can make a telephone call. The guide for setting up voicemail and call forwarding can be improved. I have never used voice mail or even the phone app before so I had short difficulties getting it set up for the first time. I would like see some UI improvements. Overall, Olelo is great for people like me.
37 people found this review helpful
Did you find this helpful?
Karen Y Williams
July 14, 2022
I'm a HOH person and this app has made it easierto use phone. Olelo is great as far as close captioning as its excellent speech recognition is able to recognize even speech with accents. Can't give app a 5 stars due to the following issues: 1. not as sophisticated as native phone dialer; 2. Doesn't recognize digital prompts ("press # if for xx ");3. Will not ring for incoming calls despite selected option. 4. Audio often too soft regardless max volume; 5. Lose audio and calls dropped.
19 people found this review helpful
Did you find this helpful?
P Sweeney
April 27, 2022
Olelo is amazing . Haven't been able to use the phone for almost 4 years now. Have tried other similar apps without success-missed calls, unintelligible transcripts, etc etc. After a week of use, Olelo has performed almost flawlessly for both outbound and inbound calls. Very very nice. Can't seem to get it to add directly to contacts, but that is a small matter to me.
67 people found this review helpful
Did you find this helpful?
MachineGenius
April 28, 2022
It is delightful to hear such positive words and it’s always a pleasure to serve our customers. Reach out to us at oleloteam@machinegenius.com and we will help you with your contacts! (more than likely its a permission in your phone that can be toggled to allow your contacts.) Happy Calling!

What's new

- Improved captioning when using Olelo on an unstable internet connection
- Added additional information on Olelo's Terms of Service and Privacy Policy
- Fixed a bug where hanging up an incoming call would hang up the current call
- Added support for in-app update messages