CaptionCall

4.0
3.56K reviews
500K+
Downloads
Content rating
Everyone
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About this app

CaptionCall Mobile empowers deaf and hard-of-hearing individuals to make and receive phone calls with instant live captions. CaptionCall Mobile offers captioned phone calls in real-time at no cost to qualified deaf and hard-of-hearing users in an easy-to-use mobile app that integrates seamlessly into daily life and work.

Why CaptionCall?

No more landlines. CaptionCall Mobile goes where you go, allowing you to make and receive captioned calls from your mobile device anywhere with WiFi or mobile data service.

Fast, accurate, and easy, CaptionCall automatically transcribes both sides of your conversation in a customizable easy-to-read format, using advanced voice to text for deaf and hard-of-hearing that is 100% private and secure.

Accurate call captions appear in real-time for free-flowing, natural conversation.

No cost, ever. As an FCC-approved captioned call service, CaptionCall provides 100% no-cost call captioning to those with qualified hearing loss, thanks to a federally-administered fund.

GETTING STARTED WITH CAPTIONCALL MOBILE IS EASY:

1. Install the CaptionCall Mobile app

2. Create an account. You must provide accurate account information to meet federal requirements and enable your service.

3. Receive your new CaptionCall Mobile phone number for making and receiving captioned calls. Or you can continue using your existing phone number and automatically forward them to CaptionCall Mobile on your mobile device or tablet for captioning.

4. Tap “Allow” when asked to grant permissions to CaptionCall Mobile. You'll have quick access to your saved contacts, captioned voicemail and voicemail alerts, and can dial and receive calls from any phone number, just like your regular phone.

5. Use CaptionCall Mobile to start making calls with instant live captions.

CaptionCall Mobile is exclusively for people with hearing loss who need captions to use the phone effectively in the United States only.

CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: www.Sorenson.com/Legal.

Please report any bugs and feedback to

Happy calling!

Thanks,
The CaptionCall Mobile Team
Updated on
Jul 8, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and Personal info
This app may collect these data types
Location, Personal info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.0
3.31K reviews
Fawn Rose
July 8, 2025
3 stars only because I haven't had the app for long and so far only one call session and I need a few more to be fair with the rating. I'm not sure if it was our phones or the app, but the transcription was not so great and my husband still had to repeat what was said from my caller. I'm hoping it was a fluke bc I really like this app, I have the physical phone and wanted to "take it with me" lol. Fingers crossed 🤞🏻
1 person found this review helpful
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Wayno Guerrini
April 10, 2025
The App is pretty solid. However, if I get a call and I want to add it to contacts later, there is no mechanism to do that. I can't even copy the phone number. I have to go into contacts, add the name, then flip back and forth between caption call app and contacts to add the number or write it down on a piece of paper.
36 people found this review helpful
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CaptionCall, LLC
May 22, 2025
Hello Wayno! It's great to have you as a part of CaptionCall Mobile! We’re here to provide support or take any suggestions on ways we can improve the app for you, anytime! You can reach us at ccmsupport@captioncall.com or Live Chat directly in the app – just tap the 3 lines at the top corner, select "Support" then "Send us a message".
Molly F
April 30, 2021
Game changer for those who are hearing impaired. It finally lets my hearing impaired family be able to call & communicate with me, doctors, family/friends, and anyone else! Even something as simple as ordering a pizza was impossible before this app, but now they are able to communicate again! Plus, the captions are automatic, so you know there is no one listening in on your conversations. Captions are mostly accurate and very helpful!!
628 people found this review helpful
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What’s new

Constantly improving your call experience. We’ve squashed some bugs and made some adjustments to ensure a smoother and more reliable overall interaction with CaptionCall