Olelo Captioned Calls

MachineGenius

About this app

"*** As an FCC-certified captioned calling cell phone app, Olelo is for deaf and hard-of-hearing users that need captions to use the phone effectively! Your registration information is used only for purposes of preventing fraudulent use of Olelo ***

CALL WITH CONFIDENCE

Olelo empowers deaf and hard-of-hearing individuals to make and receive phone calls with instant live captions. Olelo offers captioned phone calls in real time at no cost to qualified deaf and hard-of-hearing users in an easy-to-use mobile app that integrates seamlessly into daily life and work.

WHY OLELO?

No More Landlines
Olelo goes where you go, allowing you to make and receive captioned calls from your mobile device anywhere with WiFi or mobile data service.

Fast, Accurate, and Easy
Olelo automatically transcribes both sides of your conversation in a customizable easy-to-read format, using advanced voice to text for deaf and hard-of-hearing that is 100% private and secure. Accurate call captions appear in real-time for free-flowing, natural conversation.

No Cost, Ever
As an FCC-approved captioned telephone service, Olelo provides 100% no-cost call captioning to those with qualified hearing loss, thanks to a federally-administered fund.

GETTING STARTED WITH OLELO IS EASY:

1. After you install the Olelo Captioned Calls app, go through the simple signup form to create an account. Provide accurate signup information to enable your service.
2. You'll receive a new Olelo phone number for making and receiving captioned calls, or you can keep using your usual mobile phone number and automatically forward them to Olelo for captioning. You'll also have quick access to your saved contacts, captioned voicemail and voicemail alerts, and can dial and receive calls from any phone number, just like your regular phone.
3. After signup, click "Allow" when asked to grant permissions to the Olelo app.
4. Use Olelo instead of your regular phone dialer, and start making calls with instant live captions!

Olelo Captioned Calls is exclusively for deaf and hard-of-hearing people in the United States only.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. There is a cost for each minute of captions generated, paid from a federally administered fund.

Please report any bugs and feedback to [e-mail]

Happy calling!

Thanks,
The Olelo Team

Ratings and reviews

I was having trouble with calls breaking up. The person that I'd call couldn't understand me. It was frustrating. After reading about bluetooth issues with hearing aids, I decided to try turning off my bluetooth. I don't use hearing aids, so I didn't think bluetooth would be an issue for me. It sure was! I turn my bluetooth off now before making calls. No more call issues!

The transcripts aren't done on the phone, you forward your calls to them and use their app to receive them. The end result is reduced call quality, small delays receiving audio and transcripts and missed calls. I haven't found a way to cancel the service yet and I feel I provided too much personal information to start it. I wish I hadn't tried it.

Been using it for 2 months now. The captioning is great, head and shoulders above the previous Caption Call app. Its also nice that it displays my real phone number to people I'm calling. The reason I only gave 3 stars is that it constantly loses the bluetooth connection to my hearing aids. I usually have to make a "test" call before making a real one because I don't know if I'll be connected. I usually have to reboot the app, my streamer, streamer app and sometimes the phone to get it working.

What's new

Updates to user agreements and bug fixes