ServiceDesk Plus | Cloud

ManageEngine

About this app

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.
With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.
Discover the key features that can transform your service experience

Multiple instance management: Switch effortlessly between service desk instances and access different modules.
Request management: Create, edit, and manage incident and service requests with ease.
Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
Real-time notifications: Stay informed about service desk activities and request updates with timely push notifications.
Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
Asset management: Add, view, and manage your organization’s assets by scanning barcodes or QR codes. Track asset details, raise requests related to assets, and modify asset information on the go.
Knowledge base access: Find solutions in your help desk knowledge base to resolve issues faster.
AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.

If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

Ratings and reviews

Updated review: After reaching out to support, was able to get resolved. Appears I was affected by an internal SSL change. Still fully recommend product and other developer software/services. Previous review; No longer connects to the server. I can access everything else in the world, but not this application. I used to be able to access the list of tickets anywhere, any time, wireless or cellular data, it would always work. Can't get past the "Could not connect to the server" error.

I *almost never* get notified about tickets being created or updated or assigned within my environment. Occasionally for some unknown reason I will get a few push notifications, but the majority of the time I do not. This makes the app basically useless for me if I can’t rely on it to send me notifications. How do I get notifications to actually work? It has all the requested permissions granted. Edit: Why are push notifications defined on the server level for everyone and not by the app user individually?

This is an easy to is helpdesk application. That's about it. I really wish they brought in some basic asset management like asset creation and recall. I have seen a lot of other apps tie in bar code reading, and if an app that can take inventory of my fridge can have a bar code scanner, I dont understand why this one can't have it. I mean tying problems to an asset is basic trend analysis and a barcode scanner and basic asset management would be really helpful. ***Asset management is in 5.2*** Thank you for the information. I now give you 5 stars.

What’s new

Bug fixes and Performance improvements