Simply worthless Can't log it. To be clear, it says my login is invalid. Funny, it's the same login I've always used and I stayed over 165 nights last year and on my way to do more this year. I know my login. You're invalid. Uninstalled. Like half of the customer service I get at Marriott hotels, completely useless.
Marriott: thank you for paying attention to the reviews and fixing the issue! The app works much better!
Logs out after a day The app is now worthless, as it logs out after a day or so. It didn't do this before a recent update. Make this an option, but not default.
Check out? App is fine. Still can not find how to "check out" using this app. Associates behind the desk didnt know how either.
Log in Ever since this last upgrade the app asks me to log in everytime. This inspite of ne unstillaling and reinstalling several times. The previous version always remained logged which made it a breeze and user friendly to check in with your smartphone. Bad move. Fix it and stars will go back to 5. Customer service wasn't any help either as they said they had never heard of this issue with the new version and someone would be getting back to me to fix it. Never happended.
Existing reservation? The app apparently has no way to enter an existing reservation. MAJOR oversight, and shame on the designers!
We know many of you have been experiencing log in issues since the last release. We’re happy to confirm that this bug and several others have been fixed with this update.
Introducing the official, complimentary Ritz-Carlton Mobile App.
Amazing hotel deals for tonight + no credit card needed on selected properties!