Checkin is easy, the rest... meh While it does make it easy to check in pretty much everything else depends on the website which is not aware of the app so has nice idea who you are or what you're doing. It's fine to jump to the website but you really need to integrate the experience. Also, what's a saved hotel and why would I care? I ask because there's apparently no way to actually save one and find out what that does for me... I can't, for example, open an existing reservation and save the hotel because I know I'll be back.
The app insists that I do not have any upcoming reservations. When I log into the Marriott website and use my confirmation number, it shows that I DO, in fact have a reservation. In the app, it would be helpful (duh) if there were a place to input a confirmation number. However, there is not. That being the case, there is absolutely no reason for me to keep this app installed. 100% useless
Have to log in everytime This is my first review in years of any app and this Marriott app is so unreliable I had to write. Unfortunately the opposite of convenient. As a Platinum member this app started out good but as others have noted, it won't remember my login and often can't list upcoming reservations (says try again, error 500). Hilton app is much better. Expected better from Marriott tech team and would give less than 1 star if possible as it is too often useless.
Working for Marriott International I currently am an Employee for Marriott and I take Reservations! I love my job and the people. Marriott really cares about their Employees and it shows! I love all of their hotels. The TownePlace Suites and Full Service Marriotts are my all time favorite. This App makes the experience easy! And the fact that Marriott provides us with a 50% discount off the rooms is amazing! I love you Marriott!
Useless It will not keep me logged in, will not show my reservations or it will part of the time. Hilton app has you beat. You can do so much more on theirs. Using the app for making reservations is so easy and convenient. Attempted to make one today using the app and can't get it to work. Guess I'll stay down the street at the Hilton.
Cannot complete reservation since Starwood update I use this app all the time and have never had issues until this most recent update. Every time I get to the review reservation screen it's just a blank white screen. I've had to complete reservations on the website instead.
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