Rose Automations Manager

Juan Camilo Benavides Acosta

About this app

Rose is a comprehensive conversational AI and business automation platform designed to transform messaging chats (WhatsApp, Instagram, Facebook, and Telegram) into autonomous and efficient sales channels. Specifically designed for retailers, chains, and restaurants, Rose not only chats but also manages the entire customer purchase flow from start to finish without requiring constant human intervention.

The platform consists of a powerful asynchronous processing backend and a native mobile control application:

1. The Autonomous Sales Agent (Conversational AI)
Rose's conversational core uses advanced natural language processing models (with automatic redundancy between DeepSeek and Gemini) to interact with customers in a warm, human, and natural way.

Intelligent Order Taking: Identifies requested dishes or products, answers questions about ingredients, and guides the user through the customization process.
Tool Integration: The AI ​​can query real-time inventory and immediately register orders in the point-of-sale system (such as Blake Restaurant Manager).

Geolocation and Coverage: Request the location or address in the chat, validate delivery coverage using distance algorithms, and automatically calculate the correct shipping rate based on the zone.

2. Automated Payment Validation with AI Vision
Rose features an advanced computer vision module that streamlines electronic transfer payments:

Receipt Reading: When a customer sends a screenshot of their payment receipt, the AI ​​visually analyzes the image to extract the exact amount, transaction reference, and status.
Auto-Approval: If the payment matches the order total, the system automatically approves the order in the database and notifies the customer that their order is being prepared, reducing fraud and wait times.

3. Control and Monitoring Console (Mobile App)
For business administrators, Rose offers a native mobile application (React Native/Expo) with a premium interface that centralizes operations:

Multi-Channel Inbox: Centralizes all conversations in one place. It allows human agents to monitor AI behavior and manually take control of the chat at any time.
Automatic Chat Summaries: Instantly generates a summary card of lengthy conversations so agents can understand the customer context in seconds.
Dashboard and Analytics: Interactive hourly activity charts, reports on the highest-traffic channels, best-selling product rankings, and customer recurrence alerts.
Sentiment Analysis: Classifies customer sentiment (positive, neutral, negative) in each chat to identify and prioritize cases of dissatisfied customers.

4. Flexibility and Premium Experience
AI Configuration: Dynamic customization of the bot's prompt (personality, tone, menu guidelines, and special greetings) directly from the settings screen.
Business Hours: Ability to schedule the AI's active service hours or force open mode for service testing. Native Navigation and Integrations: In-app voice call integration using WebRTC/CallKeep technologies, fast login (Google and Apple Sign-in) and high priority notifications for pending order alerts.