
Chris Kaiser
Can't even connect to my own smoker. Shows invalid email on the login when I know that it's the correct one. Try to make a new account with a different email and also shows invalid email! This app just worked this summer just fine. The recent update screwed it all up. Who ever you have doing coding on this App is a bunch of idiots. It's been nothing but problems since I've bought this smoker.
Masterbuilt Manufacturing
January 24, 2023
This doesn't seem right. We want to take a closer look at this for you. Please send a note to customersupport@masterbuilt.com so we can connect.

Nicholas Batson
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Life is easier just using the controls on the smoker. I cannot log in, I cannot request a password reset, and I can't create a new account. I've updated, reinstalled the app, and even tried the other app, which is somehow just as bad as this one. You don't get error messages or any feedback to help figure out what is going on. My phone is more than compatible, too. I would not recommend Masterbuilt products to anyone because the problems are only worse than they were a year ago.
15 people found this review helpful
Masterbuilt Manufacturing
October 19, 2022
This doesn't seem right. We want to take a closer look at this for you. Please send a note to customersupport@masterbuilt.com so we can connect.

S K
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Love. Bluetooth works awesome! It's is handy to use from the phone when it is -30° below outside!!! Older versions: The bluetooth button is also the temp button. ** press and hold the "set temp" Button to connect your bluetooth within the app no your phone settings). If it's old/original, like mine, it will NOT connect in your phone's bluetooth settings; you connect bluetooth only through this app.
2 people found this review helpful
Masterbuilt Manufacturing
January 11, 2023
Thank you so much for the smoking review, we hope the experience continues to get even better as we release new versions.