
Chris McCabe
*Edit* - Seems there's a new 2024 feature wherein if you activate your flexpass, then close the app, then bring it back up, it does NOT default to your active ticket on the main screen. I assume they are now trying to trick people into activating an extra ticket on the return trip. The "Alerts" button should be on the app's homepage given that the trains are delayed all the time. Instead, you have to click on a tiny thing in the upper right hand corner and then select from a utilities list.
33 people found this review helpful

Jüri Kiin
It gets the job done, but it's nowhere near as good as it could be. The app should have native alerts, schedules, and realtime train locations. Additionally, I'd love to have a home screen widget that has my active ticket, so I wouldn't have to keep the app open while on the train or scanning at north station. Also, why link to the transit app? If that data is available, why not build that in natively? This app could be amazing, but is lacking a lot of native features to really excel
1 person found this review helpful

A Google user
This app is okay but it has one really annoying "feature" and that is that you cannot add a payment card prior to making a purchase. I ride the commuter rail very infrequently and for whatever reason it lost the card info from the last time I bought a ticket. I'm not good with the on-screen keyboard on my phone and when I went to purchase a ticket just now, it took forever because I had to re-enter my credit card info. It would have been much better if I could have done that beforehand, but that apparently is not possible. Also this is NOT the fault of the app, but the fact that the commuter rail and subway use completely different payment systems is ridiculous. A CharlieCard would be 10x easier to use than this app.
55 people found this review helpful
Thanks for the feedback!! We completely understand the frustration with not being able to add a credit card prior to purchasing a ticket. A work around for this has been talked about and hopefully something will come of it in a future release.
MBTA mTicket Team