Mercedes really went off the cheap end in the developing of this app. I believe CGI federal probably had a hand in it lolol.App is so lacking in features and the few it does have hardly work. Remote start has worked 7 times and now just has an error. I would like to see a little customization such as car start run time. Currently preset 9 minutes, this is useless if it negative 5 outside 20 minutes would be great. I seriously believe we as the customer deserve an apology
Needs a lot of work to improve the reliability and speed of the use. It crashes all the time, and on a regular basis just on start up. Doing any thing Takes a very long time. and the app lacks several features that would be important and needed like the status of wither the car is locked or not, and the fuel level. please improve its embarrassing that such a high quality care comes with a very low quality app
This app keeps sending me to permissions which are all ON when I try to locate my car. P O S. The old one was better. Oh and try to call for help to resolve it, that's a bigger joke.
If I could give this app a lower score I would, it simply doesn't work. The first time tried, the screen to login hung. I hand to clear the cache and start over. The second time I think I was able to login but the screen hung up in "loading cars". The third time it seemed to work. I would expect more out of a luxury car maker.
I can't even use this app yet as I have been waiting nearly a month for them to activate my new car. Their customer service is garbage. All I hear are false promises and excuses, still they can't even activate my car. I woulda have expected much more from Mercedes. Update. Finally had dealer help me get this set up cause calling mbrace was useless. Have to still keep the one star. I design mobile apps for a living and this one is both intuitive and useless. Remote start and lock/unlock work 10% off the time and when they do average time is 1-5 minutes. Please ditch whoever makes this and try someone new.
Poor, needs a lot of work. Remote start never works 1 in 10 times.
Our latest update includes minor bug fixes and performance enhancements.