Bill Bartlow
This APP used to work great until the most recent update. Now I am unable to remotely access and view my cameras when I'm not on my local network. I tried the suggested response to enable UID, which it has been enabled the whole time, and it did not fix the issue. Something is broken in the new version. The whole point of having a phone app is to remotely view my cameras when I'm not at home. Please fix!
14 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 2, 2024
Thanks for your feedback, and sorry for the trouble caused. The connection issue is complicated and also affected by many factors, it's hard to say what caused it without troubleshooting. Please contact our support team: https://reolink.com/contact-us/, our support team will collect more information and help you resolve it.
Mike Opalek
Well, this was working fine until recently. Something has changed. Now, I'm unable to connect remotely unless my phone is connected to the local system via local wifi. As soon as I disconnect from local wifi, bam, it's gone. I can't even view it from other wifi connections. Very useless now. Definitely was a 5 star rating. Now I'll give it a 1
17 people found this review helpful
Reolink Digital Technology Co., Ltd.
April 12, 2024
Hello. Please try to enable the UID for your camera/NVR via PC Client to see if the issue can be fixed. Refer to: https://support.reolink.com/hc/en-us/articles/360013481134-How-to-Enable-UID-for-Reolink-Products/ If no help, please contact us at https://support.reolink.com/ for help.
Matt Colella
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Constantly takes multiple attempts to load live view or alerts. It also records way to late when there is motion detection. Very inconsistent. Frustrating App and camera system when trying to monitor my Vacation home remotely. UPDATE 4/13/24 just as worse as my previous review. It just sent me 3 motion detection alerts and when I TRY to open it to view the camera it just spins the "loading wheel". So aggravating!!!!! Reolink FIX these basic functions or it's going in the Trash and warn others!
4 people found this review helpful
Reolink Digital Technology Co., Ltd.
March 17, 2024
Hello Matt Colella, thank you for your feedback and for bringing this to our attention. We’re sorry your experience with Reolink products didn’t match your expectations.
We’d like to learn more about your specific situation, please contact us at https://support.reolink.com/ it would be greatly appreciated.
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