
Miss J
I have been a member for over a year and have never had a problem with payout...until now. Last week, I tried to redeem a gift card. It seemed to go through as normal but I haven't received it. I e-mailed support and have received no response (so, for the THX team reading this, please don't suggest emailing support as it has already been done and has proved to be useless). I am concerned and will look into taking this further with Trading Standards as it's tantamount to fraud.

Mirta Manilla
- Flag inappropriate
- Show review history
A couple of months ago I wanted to get a gift card as usual but it's not possible any more. Every time this ridiculous error message. Support team sent me the code for a used gift card (€0 balance). The next time they have told me that I use VPN and located outside the Netherlands. I can see many similar reviews from 2026. It means that I am not alone Support team, you are more than welcome to visit me at my Dutch residence. Contact me and I will send you my address.
2 people found this review helpful
Hi, Sorry to hear about your experience 😔 We take this seriously and would like to look into it properly for you. Please contact our support team with your account email so we can investigate what went wrong with your gift card.

Tobias Kelly
recently I tried redeeming my point it not allowing me, saying request denied I should contact customer support have reached out to the customer support twice no reply for about two months now, so I just gave up on it, it has been going well for me for the when I started but suddenly am unable to redeem my point and customer support is not replying
5 people found this review helpful