It's okay as long as you describe in great detail, protect yourself as much as possible and screen buyers thoroughly. Since the last update I cannot scroll down. The bug needs fixed. I sent an email but received a response saying they're only responding to business inquiries. Also, I have gotten false flags saying I'm not using my own photo. Fix the issues. It's not worth the hassle. Supports typically good, but now there's no way to contact support if it's not buying or selling an item related.
I really enjoy using this app, because most of the reviews saying how you can get "unlimited mercari points" are fake, I'm suggesting my code, which is NVBXFB share it with your friends and everyone will receive $2 free for joining with the code when you sign up. It's a great booster if you want to hurry up and buy something! Please do use my code for $2 free when you sign up. Enjoy using the app.
I understand mercari selling fee but wish it didn't have to be so much. I hate sfelling something for 200 and only getting 160-170. And they also banned my account for exchanging emails. I get that but I had 80 dollars on my account and now I can't use it. I tried contacting mercari but they're costumer service is no good.
App is great for selling items, though they really need to have a direct customer support service and a phone number too call which there was isn't. I got charged an overdue fee dou to the sellers mistake on shipping an item, and since they couldn't not help me at all, and didn't even give me back my money, i am leaving a review on how poor their customer service is, they don't even answer your questions fully, and do not take the top to investigate the issue at hand.
I changed debit cards once and then they marked my account suspicious and banned me indefinitely. I tried to work with customer service but they had 2 different email templates in which they alternated sending me. They never approached a response that was real to what I had written. It was if it was simply computer generated.
First and foremost Mercari's lowest shipping fee WAS $3.00 then changed to $4.00 (a dollar difference is HUGE). Then an update happened and contacting customer service became a chore. This app is most HATED because of their awfully disgace of a customer service. Its really difficult and confusing to contact Mercari. And lastly with the new update, Mercari is charging a 10% selling fee upon your sales. THAT IS RIDICULOUS. No one would make money anymore! Originally there was NO selling fee. Also Mercari banned my account after being active for 2 years with over 300 sales because of email exchanges. Seriously PATHETIC! Now I created another account currently at around 70 sales. Protest no 10% selling fee!! People hear me out the only way Mercari will go back to its roots is if we keep filing a complaint.
General improvements and bug fixes