
Jennifer Finlay
Not compatible with password manager, fingerprint, face ID etc makes it a lot more risky having to enter your password everytime. Somehow it also stopped displaying my balance, which applies to the web portal as well. Additionally, all my inssurance cover seems to have disappeared from my profile. Hoping this is only teething issue that it will get resolved promptly. On the plus side, the UI has potential and I think it could provide excellent UX, hope the dev team will take feedback onboard.
7 people found this review helpful
MERCER (US) LLC
September 18, 2025
Thank you, Jennifer for sharing your experience with the app. We’re currently investigating the issue of your balance and insurance not being visible. We’re also working on enhancements to the login experience like Face ID, Touch ID and PIN. We’re committed to ongoing app updates to make things even better.

Michael Fagan
terrible service from Mercer App unavailable on weekends, they tell you your annual statement is available, but it's not available when you go into the app. It's a joke.
MERCER (US) LLC
September 15, 2026
I'm sorry, Michael, that the app wasn't available. If you're still having issues accessing your statement please contact the Mercer Super helpline on 1800 682 525 or email us at mercer.super.app@mercer.com so that we can investigate this issue.

Tim Ferguson
absolutely terrible to log in... enter my details then I need to get email confirmation but every time I switch back to mercer to enter the details its refreshed and requires another confirmation email, im literally stuck repeating this my only opti8n is to go to the Web and log in
3 people found this review helpful
MERCER (US) LLC
August 11, 2026
Thank you, Tim, for sharing this feedback. I'm sorry that you're having issues logging in. In coming months, we'll be improving the login experience so that you won't need to enter a verification code and password each time you login.