After some update, I have to log in with my password each time even with fingerprint login enabled in both phone settings and in app settings. And, my Zelle option disappeared. I tried uninstalling and reinstalling, reset my phone, cleared cache related to BOH but it didnt resolve the issue. Customer Service is also a pain to call, when they pick up they don't know how to help me 😕
4 people found this review helpful
The app is very easy to use and friendly for consumers. I get to transfer $$ through different accounts with just a few taps away. Dont have to come in and wait in line to do so! But I do want to make a suggestion! I hope the app can eventually have an option for us to input our travel notifications. like just in case last minute planned a trip where we need to use our card and forgot to notify our bank. so instead of being declined we go on our app and just update it.
6 people found this review helpful
Been using the app for years. It's okay, buy it could be better. Compared to the website, the app lacks in design. Recently, I've been having login issues. Despite setting a pin code, I would be redirected back into the login screen, annoying. Despite my credentials being completely okay to login on browser, the app wont log me in without additional security. And despite inputting the correct information, I am unable to login using the app. I've called BOH but no help.
14 people found this review helpful