Mackenzie Trumble
The UI is actually pretty good, it's easy to navigate and use. The main issue surrounds logging in, which seems to be a problem for many people. The app requires me to "register" my phone every time I try to log in, regardless of if I'm on the same network as previous logins through wifi, or if I select to "remember username" when logging in. I haven't been able to use fingerprint sign on for months at this point, either. Each time I do need to login, it requires two step authentication.
8 people found this review helpful
J. Cebron Cook
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Update: After working ok for a while, is back to logging me out almost every time. Fingerprint is basically useless at this point. I have to log in with a password AND authenticate with the code. Again and again. Kinda sick of it. Same as many others. Decent app for the basics when it works. Finally got fingerprint login. Within the last week it went white-screen and the only fix was clearing the cache and data. Then it did it again.
26 people found this review helpful
NBH Bank
September 15, 2020
We apologize for the issues you've had and will let our developers know.
Kyle Hinkle
Clunky login. The app works and does some things very smoothly, but as others describe, the app only remembers your login name or biometric login once or twice before it stops working, and requires you to enter or set it up again. It asks me to "Enroll" my phone pretty much every time I log in, which I have done on several occasions, but am not sure what it is supposed to do.
11 people found this review helpful