The app is easy to use and the photo check deposit is very convenient. The only thing stopping 5 stars is on several occasions the photo check deposit doesn't work, It continues to say that the check amount and the dollar amount that you punch in and confirm doesn't match. But for the most part it is pretty user friendly. Also every time I login my SS# pops up and can be seen by anyone close. I can't get it to clear off even after uninstalling and reinstalling the app.
Get fingerprint authentication integrated into the app, and I'll consider a higher review. I hate having to type out my "ultra secure" thirty seven-character password each time I want to transfer from within my own accounts. If not, integrate a simpler way to authenticate that doesn't involve fingerprints.....just make it simpler.
This is a great app where you can transfer money, deposit checks, manage accounts, and many other features. I just wish I could use me finger print scanner to get into the app because I forget my PIN a lot.
I love the convenience of this app when it is actually working. For.spme reason, it only works about half of the time for me and I end up having to log in by accessing the internet. Aren't apps supposed to eliminate that need? When I pull up the app I can tell immediately if it is working that day or not which is good, but incredibly frustrating it is only good half of the time.
My only issue is somehow the system will lock me out of my account and I have to call customer service 5 out of 10 times I use it. And no, I'm not forgetting my password. The agent has to unlock it from her side, and it's obviously not inly time consuming but an inconvenience. Otherwise, it's been easy to use. I don't know if this is just happening to me?
It's getting a lot better but I feel like Zions has always been behind in online banking. The app is not intuitive and doesn't support fingerprint login.
Thanks to all our customers for providing valuable feedback. We continue to make improvements to our app, including bug fixes and new features. Here is a summary of what’s new in this release:
· Bug fixes
· Fixed the issue with taking the front and back image for Check Deposit on some Smartphone devices
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