mHelpDesk

1.9
518 reviews
50K+
Downloads
Content rating
Everyone
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Screenshot image
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About this app

Work online or offline
With our innovative offline feature, your team can continue to work even when a wifi or cell signal isn’t available. Then the app automatically syncs as soon as a connection is found.

Simplified scheduling
Check your own schedule or your team’s schedule, and create new jobs and appointments directly within the app. Sync our mHelpDesk schedule with Google Calendar for extra efficiency.

Professional estimates, on site
Create and send estimates on the go, using professional templates that you’ve selected and customized. When the work is done, you can turn the estimate into an invoice with a few button clicks.

Invoices that get paid faster
View or email professional-looking invoices directly from your phone, allowing you to take payment immediately.

Customer support, made easy
By keeping all of your lead, customer, and job details within the app, your team always has the information they need. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status.

Connecting field and office
With our robust app, communication between office and field techs is seamless. Data is updated automatically so that everyone is on the same page. mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service.

Over 12,000 customers use mHelpDesk to run their business more efficiently.

"We now convert more leads into paying jobs. The professional quotes included are so much better than our old
carbon copies." - Nancy S. (Owner @ Vantage Landscaping)

"We have been using mHelpDesk for 2 years and it's really helped my company get organized. We've now adopted
the software across the company from sales to engineers and it’s improving our efficiency all the time." - Lisa T. (Owner @ Appliance Rescue)

"With mHelpDesk I enter the work once and I'm done. Even better, I can have clients pay me on the spot." - Derek K. (Director @ Kite Refrigeration)

Everything you need to get the job done
- Web and mobile access
- Offline/online sync
- Scheduling
- Lead management
- Job management
- Email/SMS (text) Automation
- Estimates
- Invoices
- QuickBooks integration

mHelpDesk has happy customers across several industries, including:
- HVAC
- General contractors
- Electricians
- Plumbers
- Handymen
- Exterminators
- Locksmiths
- Roofers
- Installers
- Repairmen
- AND MORE

Getting started
If you’re already an mHelpDesk customer, then download the app for FREE and sign in with your account credentials.

Not an mHelpDesk customer yet? Create your free trial at mhelpdesk.com and try it free for 14 days. No credit card is required, and you have no obligation to purchase.

About us
For 10+ years, mHelpDesk has been developing products entirely focused on field service businesses. Our mission is to help our customers simplify and streamline those necessary manual office tasks so they can spend more time on their customers and craft.

Disclaimer: mHelpDesk uses your GPS in your phone - continued use of GPS running in the background can decrease battery life.
Updated on
Oct 19, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

1.9
487 reviews
Jim Luxton
September 26, 2023
System moves too slow, chat support does not even understand their own system. The system will randomly delete information already in place, this causes me to re-type all the information multiple times. NOT EFFECT .system is always sinking or fetching more results when it has already done that multiple times in the past 2 minutes. it takes a long time for me to input items on the job. if you're trying to grow a professional company use another program! 2023 AND STILL IS NOT A GOOD APP
13 people found this review helpful
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MHelpdesk
April 3, 2019
Thank you for the feedback. We're sorry to hear that the app is not working well for you. It looks like you may be using an older version of the app, so please try to upgrade so you can take full advantage of the newest features and fixes. Please let us know if there is anything else we can help with!
Mr Byamile
December 8, 2022
Has become so slow and lags that I dread logging into jobs or adding job descriptions because I know I will be impatiently waiting for the app to load. Also wish it wouldn't loose my job description if I inadvertently hit the "back" button without first saving what I wrote, why no pop up notification saying "are you sure you want to go back without saving" it just deletes everything you wrote. Also I used to be able to attach multiple pictures simultaneously to the job. Now only one at a time.
2 people found this review helpful
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Stanley Peters
January 13, 2023
You used to be able to scroll up and down in "description" & "job notes" areas without the rest of the screen moving. Now the entire screen moves making it very hard to read anything in those 2 areas. Not to mention timer that getting stuck on, and having to reinstall for connection/timer issues. Not a great experience when time is of the essence on/at your JOB!
4 people found this review helpful
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What's new

Improve application's stability and compatibility on new Android versions.