Dynamics 365 Field Service

Microsoft Corporation

About this app

Our next generation Field Service app powered by Dynamics 365. Go to http://aka.ms/FSMFeatures for more information about the app and our Field Service solutions.

The Field Service mobile app is specifically crafted to the field service worker’s needs with features such as robust offline capabilities to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Periodic data sync keeps the back-office informed of work being performed, so that the proper actions can be taken or kick-started as appropriate. Built on the Microsoft Power Apps platform, the mobile application is entirely customizable to define what types of data field service workers can access and much more.

By installing this app, you agree to the terms at https://go.microsoft.com/fwlink/?linkid=2237875

Ratings and reviews

Unreliable and flakey. Not reliable enough to be a mandatory business app. Flakes out and has had to be removed and reinstalled twice in a day. Totally dependent on a wifi connection. Wish I could charge for wasted time. Wish it just would go away. If it were a product we would go out of business. Newest version is exponentially worse. I think it was planted by a competitor. The aggravation is moving me closer to retirement before cardiac arrest; It's that bad for what we have to use it for.

Some update has made this app unusable on my Pixel 7 Pro. Every time I use it for an extended period of time (more than 5 mins, not joking) it causes my phone to overheat and shut down. Needs fixed. I had to restrict the app so it's not working in the background at any point otherwise my phone would overheat and shut down even when I'm not using the app in the foreground.

Desktop is clunky and slow to load. A whole lot more clicking than prior program. Mobile device is slow so we only use it if we have to. Desktop crashes a few times a week, locks up. Mobile device home screen doesn't say much, have to sort through work orders trying to find the one you want. Just too slow. Is this what they used to call a shareware program?

What's new

Minor updates, bug fixes, and performance improvements.