Dynamics 365 Remote Assist

Microsoft Corporation

About this app

Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Dynamics 365 Remote Assist mobile or Microsoft Teams, reducing travel time and cost. Technicians and remote collaborators can add mixed reality annotations to provide instructions in context.

Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available. Additionally, both technicians and remote collaborators will need a free or paid version of Microsoft Teams. After this trial period, the technician will need a paid Remote Assist license, which includes a Microsoft Teams license. Additional hardware and license requirements may vary for available features and content.

For more information on how to purchase D365 Remote Assist, contact a Microsoft representative at 1-888-477-7989 or visit our website at https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/mobile-app/remote-assist-mobile-overview.

Features
• One-to-one video calling for two scenarios: (1) A call between two Remote Assist mobile users (2) A call between a Remote Assist mobile user and a Teams desktop or mobile user
• Add mixed reality annotations in space
• Annotate on a 2D image capture, or snapshot, of the space during a call
• Send and receive messages, in-call snapshots, and files through the text chat
• Capture session history through call recordings
• Integration with Microsoft Dynamics 365 for Field Service
• Ability to link call information, in-call snapshots, and files shared during a Remote Assist mobile call to an associated Dynamics 365 Field Service work order
• Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app
• Availability on mobile devices without augmented reality (AR) support

Ratings and reviews

Not a great experience to initially get it set up (requires Teams account). Login is wierd in that Microsoft Authenticator pops up, you select the account you want to use, but then it asks again for username and password to be entered. After log in, I was then presented with an error message of "Encountered an Error" - HttpRequestException: 404 (Not Found) on the Contacts screen. Nothing further happens. Have sent feedback with log.

I would give 5 stars but it is only availible on android phones. we are interested in using this but it needs to be made availible with iPhones and tablets (android/ios). Teams integration is great for businesses that use the Microsoft suite!

Interesting idea, I wanted to try this for work but could not get past the login screen. I press the account selection but nothing happens. Doesn't seem like this app has been tested well.

What's new

• Bug fixes and stability improvements