
Imad Masa
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You need to work on this app and make it stable. Every time I update I loose my login info and I have to register again. Now the app is not recognizing my biometrics or the password and locked my account.----- Update: The app is now working as designed and with very little hick ups. Only suggestion or request is to allow manual entry of US Banks info for international transfers cause there are banks missing from the list, or add Capital One Bank to the list as an example.
Jordan Kuwait Bank
April 9, 2024
Dear Imad, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible.

Al Q
For the most part, the application is okay, but it keeps acting up, I often get error messages. Due to the latest update I can no longer take a screenshot of any receipts (transfers, cliq... etc), it says I can download a digital receipt, but when I do so, it says downloaded but the file isn't available. I have faced a similar problem when I tried to download a Cref report, I paid 2 jds and couldn't download the report. It is so inconvenient. The application must be developed further.
Jordan Kuwait Bank
November 6, 2025
Dear Valued Customer, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible.

Amjad Al-Kiswani
My only problem with this application is the message I get with some accounts when I transfer money using a CliQ, noting that the account is eligible and working properly with his/her user. So, why isn't it working well in this application?! Reasons for error are such as "This account doesn't exist"! Duh?!
Jordan Kuwait Bank
January 20, 2026
Dear Amjad, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible.