
Al Q
For the most part, the application is okay, but it keeps acting up, I often get error messages. Due to the latest update I can no longer take a screenshot of any receipts (transfers, cliq... etc), it says I can download a digital receipt, but when I do so, it says downloaded but the file isn't available. I have faced a similar problem when I tried to download a Cref report, I paid 2 jds and couldn't download the report. It is so inconvenient. The application must be developed further.
Jordan Kuwait Bank
November 6, 2025
Dear Valued Customer, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible.

Omar S.
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Updating my previous review to offer that since 05/September/2023, today, it is 14 May 2024 the same issue still persists. "Please make sure you are connected to the internet" while on a 5G connection with 5 bars & all other apps work just fine! I uninstalled & reinstalled to no avail. What is the likelihood that I am the only one having this issue? Samsung Galaxy S23 Ultra w/Android 14. PREVIOUS REVIEW: Last update killed it. No longer starts like it should.
6 people found this review helpful
Jordan Kuwait Bank
September 6, 2023
Hello Omar, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible.

Faed Asfour
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I have been a loyal customer of this bank since 2013, but this app is a massive disappointment. The most frustrating part is the misleading message: "Okay, the application will be activated soon." What does that even mean? If the app isn't ready, don't release it on the store. If there's maintenance, be clear about it. This vague message after years of the bank's existence is unacceptable. A serious bank needs a serious app. This is not it.
1 person found this review helpful
Jordan Kuwait Bank
October 31, 2025
Dear Valued Customer, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible.