83 reviews
Content rating
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About this app

Introducing a faster, easier way to pay for all your City bills in a single, secure app that allows you to decide when and how much to pay.

Get this official City of Grand Rapids app, and pay with a tap - for free. GR PayIt is offered as a convenience to City residents, with no added fees*.

Currently, the app supports payments for the following services: Water, Waste Services, Property Tax, and Parking Tickets.


- Friendly, conversational chatbot guides you through the payment process
- Secure payment processing
- New bill notifications and bill payment reminders
- Ability to opt-in to Autopay for Water payments
- Ability to opt-in to Autoreload for Waste Services balance top-ups
- Access to account balances and history for all your City services, from a single app
- Payment receipts stored in the app’s “Wallet” for quick and easy access
- Coming soon: More city services

*At this time, Property Tax payments made through the app include a processing fee. However, all other services include no added fee.
Updated on
Jan 29, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info, App activity, and App info and performance
This app may collect these data types
Personal info, Financial info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

79 reviews
Jonathan Mick
January 10, 2021
I use this to pay for water and trash and it works well, it could use some upgrades though. It would be nice to be able to use the app to order the various trash tags, especially the yard waste barrel tags. It would also be great if they added your recycling schedule somewhere since the app knows your address. The city could also use it to notify you of ongoing and up coming road and other infastructure projects in your neighborhood. Good app with lots of potential if the city decides to use it.
8 people found this review helpful
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Catie Bee
August 10, 2022
HUGE problem is undisclosed processing fees (at least on the web version) on property taxes. Got slapped with an $85 fee that I proved they did not disclose, but PayIt doesn't care. Worst customer service ever (ran into credit card addition bug that they refused to admit last year.) OK for trash and water, but be prepared for hidden fees for other things!
3 people found this review helpful
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A Google user
December 13, 2018
First of all the minimum payment is and has been 12$ for trash. Second if you can't remember your password, that's on you. It's quick and easy for adult use, and even though it says 2 days processing mine has been almost instantaneous. Especially when I get text from my bank within seconds. Great app.
4 people found this review helpful
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