grpayit

PayIt

About this app

Introducing a faster, easier way to pay for all your City bills in a single, secure app that allows you to decide when and how much to pay.

Get this official City of Grand Rapids app, and pay with a tap - for free. GR PayIt is offered as a convenience to City residents, with no added fees*.

Currently, the app supports payments for the following services: Water, Waste Services, Property Tax, and Parking Tickets.

Features:

- Friendly, conversational chatbot guides you through the payment process
- Secure payment processing
- New bill notifications and bill payment reminders
- Ability to opt-in to Autopay for Water payments
- Ability to opt-in to Autoreload for Waste Services balance top-ups
- Access to account balances and history for all your City services, from a single app
- Payment receipts stored in the app’s “Wallet” for quick and easy access
- Coming soon: More city services

*At this time, Property Tax payments made through the app include a processing fee. However, all other services include no added fee.

Ratings and reviews

I use this to pay for water and trash and it works well, it could use some upgrades though. It would be nice to be able to use the app to order the various trash tags, especially the yard waste barrel tags. It would also be great if they added your recycling schedule somewhere since the app knows your address. The city could also use it to notify you of ongoing and up coming road and other infastructure projects in your neighborhood. Good app with lots of potential if the city decides to use it.

Objectively worse app all around thanks to the update. The revised UI and experience is junk, clunky, takes more effort than before to make changes and to view accounts. Doesn't keep you logged in, doesn't have fingerprint login, gosh could go on and on.

Update is terrible and confusing. Too much unnecessary steps to add money to accounts. Put it back to how it was before the update. I can't connect my address or phone number and it doesn't show me my balance for trash.