
Off Shore Comedy
The app has progressively gotten buggier and buggier to the point where now it doesn't even display any accurate information. (The figures for my current data plan have remained stagnant for 4 days now, all my other subscriptions are showing inaccurate figures and the app itself can't be refreshed) I've logged in and out 3 times, remember downloaded the app twice and yet to no avail.
144 people found this review helpful
MTN GHANA
November 5, 2024
We appreciate your feedback to help us improve the App. Can we have further details of the challenge? Please share them with us via mymtn.gh@mtn.com. We look forward to hearing from you again. *Farida

Justice Quagraine
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we purchase a fibre broadband, and it takes 4 days to install it. After that, i have waited for another 4 days, but the fibre broadband is not working. I have contacted all support, but there no response. Zigi, the AI assistant in the app is of no help it acts as if it was hardcoded. I have called customer support 10 minutes and I am still on holding for someone to talk to.
55 people found this review helpful
Thank you for reaching out to MTN, Justice. We sincerely apologize for this. Kindly share an email with us at customercare.gh@mtn.com and we will be happy to look into this. Thank you. *Sasha

Seth King
This app, which was already horrible on launch, has steadily gotten buggier, sluggish and increasingly more frustrating. Using this app is legitimately a form of torture. The most basic interactions crash the app, and that is if you can even log in to begin with as you will most likely be stuck on the splash screen. The UX/UI makes no sense. Menu items and functionality are placed with no hierarchy. If you have ever used MTN Ghana's website, you already know what you're in for. Good luck.
107 people found this review helpful
Thanks for your feedback. We do apologize for the poor experience. Kindly chat with us via WhatsApp on 0554300000 or share an email via mymtn.gh@mtn.com to enable us to address any difficulty you are facing. *Edwina