The verification process and customer service is absolutely terrible. Two hours waiting for someone to pick up and nothing then I received a text from WAVE, guy named Carlos to tell me I can't use their service, use another. What in the hell? No explanation, no nothing. Wow.. UPDATE: emails from ceo and such but no replies back and when calling the contact number it makes me wait again for the longest then hangs up like usual. No contact at all.

Terrible customer service, I have been calling persistently for the past 6 months to get my account tended to with no avail. The reps put you on hold for over 2 hours. They tell you someone is going to handle your case but you never receive a follow up. Smh really disappointed because at first it was a perfect app but once they asked you to take a picture of your I'd and it's taking over 6 months to verify my own account I have to uninstall it

First time user and it disapoints me saying my card has been rejected i should call my bank. No chance of trying a different card even!!! I will go back to worldremit, been there for years and years......

Useful & convenient app for us ppl leaving far from home. Happy to have this app as a bridge to connect us, cheaper than Money gram & Western Union. Thanks wave.

Improve on this app because I have an old phone with poor camera ,so decided to take shots of my Id using some ones phones and stored them in my gallery ,the app can not access my gallery, it wants immediate shots of the Id..

How do I receive cash sent 😊 please I've directed someone into an app rather than wester union ...

Hi do you support Diamond trust bank in Kenya

I need my countries to be added, D. R. C Congo, Mozambique and Burundi.

How do I sign up without an Ethiopian number? My number is Kenyan.

I like wave about is send money to me relationship

Amazing. Wish they could use fingerprints to send the money

Great service and send quick tank you guys

It' was fast, convenient and super easy.

How can I send money in Rwanda?

Excellent mode of trancting for in emergency

Wow... So great.

Quite interesting

This app is primary design is to allow scammers to con americans into sending them money easyier and non trace able. So just think this question to yourself befor you download this app (am i about to be scammed ?). Cause mostlikey you are. Other than that the app works great .

I don't know why people are complaining about the customer service these people have by far the best customer services team. And their rates are very good even when they're lower than world remit there's no charge which makes it better. I hope they'll extend their services to sending airtime and collection services. Yes it's true the money is delivered in literally a minute. Great app

The app has refused to work since friday i contacted customer care and they told me it would be fixed 3 days later still not working. Extremely frustating

I love this app and use it regularly to send money to friends and family in Kenya. Transfers are practically instant (usually less than 30 seconds) and it shows you the exchange rate as you enter your amount, so you know exactly how much you're sending in USD and how much will be received in KSH. I love that it shows real time as the money moves to the recipient's M-Pesa account so I know exactly when it's received. There has occasionally (Maybe once in every ten transfers or so?) been a problem, often with M-Pesa, that delays the transfer for up to several hours. They always notify me when it goes through, which it always has. I've been using this app for five months and am very satisfied.

The ID requirement is archaic. It still asks for an ID again to raise daily sending limits. It even asked for ID to send just £50! World Remit is better even if it's more expensive. Uninstalling wave!

This app advertises $999/day and $2999/month limit, in actual fact the imits are much lower, so don't fall for the lies. Nobody in customer service talks sense. I was told the reason for lower limit is as a new customer "we don't want you to lose money if you send to the wrong number!" Really??

It's a brilliant app and the money is received within no time. But would have been much better if you could send the money into a bank account as well

I like this app so far as I can send more EY directly to a phone in Kenya but can you make it possible to send to a PayBill number? That would make you get a 5 * from me!

I would have given more points but the fact that I waited 8 hours today for a response sucks. Other than that, the product is ok. Please ensure customer service is consistent for customer retention!

Great and fast delivery. I have been using it since 2014, never experienced a single issue with it.

This didn't work for me don't why. Sent ID as they requested and nothing have to move on.

Worst customer service of all time and fantastically poor follow through

I just received money from the US and am very happy.. sorry hater's

I was wondering how to change my credit card information.

Awesome excellent app. Was able send money directly to bank the account.

the best thing that ever happened! I use this app on the go! anywhere and everywhere.. Bravo Wave!

Best app for sending money to East Africa ...5 star

Just add the app airtime transfer to Kenya. Need that option thanks

Most efficient app I have come across

Good service but improve on Customer service and avoid rate exaggeration.

Great, reliable, fast service. I've been using it weekly for six months. Cheap rates.

Great app with a Horrible customer service.

Best app ever. Makes it all easy.