The verification process and customer service is absolutely terrible. Two hours waiting for someone to pick up and nothing then I received a text from WAVE, guy named Carlos to tell me I can't use their service, use another. What in the hell? No explanation, no nothing. Wow.. UPDATE: emails from ceo and such but no replies back and when calling the contact number it makes me wait again for the longest then hangs up like usual. No contact at all.
Terrible customer service, I have been calling persistently for the past 6 months to get my account tended to with no avail. The reps put you on hold for over 2 hours. They tell you someone is going to handle your case but you never receive a follow up. Smh really disappointed because at first it was a perfect app but once they asked you to take a picture of your I'd and it's taking over 6 months to verify my own account I have to uninstall it
First time user and it disapoints me saying my card has been rejected i should call my bank. No chance of trying a different card even!!! I will go back to worldremit, been there for years and years......
Useful & convenient app for us ppl leaving far from home. Happy to have this app as a bridge to connect us, cheaper than Money gram & Western Union. Thanks wave.
Improve on this app because I have an old phone with poor camera ,so decided to take shots of my Id using some ones phones and stored them in my gallery ,the app can not access my gallery, it wants immediate shots of the Id..
How do I receive cash sent 😊 please I've directed someone into an app rather than wester union ...
Bug fixes and improvements.
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